Complaints and Feedback Mechanism Technical Officer Palestine Jerusalem (Nationals only)
Support the development and implementation of a comprehensive CFM plan
This opening expired 2 years ago.
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Overview
Support the development and implementation of a comprehensive CFM plan
You have:
- Experience in data management and handling complaints in the humanitarian sector.
- Ability to generate periodic reports based on collected data.
- Knowledge of confidentiality and ethical guidelines in handling beneficiary feedback.
Contract
This is a Professional contract, Grade 6 (NRC) contract. More about Professional contract, Grade 6 (NRC) contracts.
This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.
The Program:
The Complaints and Feedback Mechanism (CFM) plays a crucial role within the humanitarian sector. This structured system serves as a vital link between the organization and individuals affected by humanitarian efforts. CFM is designed to provide a mechanisms for beneficiaries to voice their concerns, share feedback, and submit complaints through a structured channels that ensure the confidentiality of the information, the transparency, and the accountability.
The Position:
The role of the CFM Technical Officer is to support the development and implementation of a comprehensive CFM plan including filtering CFM messages, storing them in the internal system, and migrating them to Twilio. Additionally, s/he will ensure that complaints are recorded and addressed in a timely manner within the NRC Palestine Country Office. Lastly, the technical officer will provide support for data collection from NRC Palestine's monitoring and post-distribution monitoring activities.
Furthermore, the CFM Technical Officer will utilize the information received to lead the development of periodic reports and analyses. These reports will serve to strengthen programming and increase overall organizational accountability to beneficiaries and the broader affected population.
Potential interview questions
| Can you describe your experience with complaint management systems? | This question helps evaluate your familiarity with the tools and processes used in complaint handling. | Provide specific examples of systems you've used and how you effectively managed complaints. |
| How do you ensure data accuracy when collecting feedback from beneficiaries? | This assesses your attention to detail and data management skills. | Pro members can see the explanation. |
| Tell us about a time when you had to address a complaint effectively. | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you employ to respect beneficiary confidentiality? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you celebrate successes or improvements in complaint resolution? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
nrc.no
