Complaint and Feedback Mechanism Intern Burkina Faso Ouagadougou (Nationals only)
Intern in Complaint and Feedback Mechanism for community relations support
This opening expired 2 years ago.
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Overview
Intern in Complaint and Feedback Mechanism for community relations support
You have:
- Bachelor's degree in psychology, sociology, or related field.
- Proficiency in data entry and computer skills, particularly with Excel.
- Fluency in French and knowledge of the three most spoken national languages (Mooré, Dioula, Fulfuldé).
- Preferably have good knowledge of humanitarian principles.
- Experience working or volunteering with humanitarian NGOs in community relations is a plus.
Contract
This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
Conformément à sa politique de stage, NRC recrute un.e stagiaire en Mécanisme de Plainte et de Feedback pour une période d'apprentissage théorique et pratique. Le/ la stagiaire sera basé.e à Ouagadougou. Les candidat.es sont prié.es de joindre leur diplôme et de mentionner les langues parlées dans leur cv.
Qualifications
- Licence en psychologie, sociologie, ou tout domaine connexe;
- Maîtrise de l'informatique et de la saisie de données sur Excel;
- Avoir une maitrise indispensable du français et des 03 langues nationales les plus parlées (mooré, dioula fulfuldé);
- Préférablement avoir une bonne connaissance des principes humanitaires;
- L’expérience de travail/volontariat avec les ONG humanitaires dans le domaine des relations communautaires est un atout.
Responsibilities
- Répondre aux appels qui arriveront sur la Ligne Verte de NRC suivant le Protocole;
- Documenter les appels dans la base de données selon les orientations reçues lors des séances d’accompagnements de la part de la Coordinatrice du département;
- Assurer le suivi des appels et apporter une réponse adéquate selon les procédures de NRC;
- Toute type d’information reçue devra être traité dans la confidentialité totale même en dehors des horaires de travail;
- Autre potentielles tâches discutées avec le responsable hiérarchique.
Potential interview questions
| Can you describe a time when you addressed a complaint effectively? | This question tests your problem-solving and communication skills in a complaint handling context. | Discuss a specific instance where you resolved an issue, highlighting your approach and the outcome. |
| How would you maintain confidentiality in handling sensitive information? | This question assesses your understanding of confidentiality and trust in the workplace. | Pro members can see the explanation. |
| What strategies would you use to ensure proper data entry and management? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why do you think communication is important in a humanitarian context? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you handle stress in a demanding environment? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
nrc.no
