Community Management Consultant, Communication Section, 12 months, Beirut, Lebanon

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, support

UNICEF social media channels are lively platforms meant to be an engaging and learning environment for our audience to share ideas and to discuss UNICEF’s work and the rights of children worldwide. As a human rights organization, we support freedom of expression and encourage open discussion, but these should also be safe places for everyone - particularly children - to participate free from harmful messages. Social media moderation involves monitoring and replying to comments, questions, and content on social media sites, as well as escalating where appropriate. Moderation helps UNICEF protect its reputation, mitigate risk, develop relationships, bust myths, and engage new and prospective supporters. It also helps makes sure our social media channels are a safe space for everyone. Having a robust moderation strategy which includes answering direct questions not only helps provide our audience with information but also helps build trust and community. To support the implementation of the community management strategy/ moderation, UNICEF Lebanon is seeking a Moderation consultant under the direct supervision of the Communication Officer (Digital) to:Monitor UNICEF Lebanon social media accounts, and in consultation with the Digital Communication Officer respond to questions, comment, and concern in a timely manner, as well as flag potential risks where appropriate. Support with collecting qualitative insights and reporting.Support with referring hundreds of individual cases (beneficiaries/ affected people) to the right programmes and partners.

How can you make a difference?

Work Assignment Expected Results

Tasks/Milestones Deliverables/Outputs Timeline Community Management for the month of July – in consultation with the Digital Officer respond to social media messages and comments- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide a monthly report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels. - Update the RapidPro flows

July 2023Community Management for the month of August – in consultation with the Digital Officer respond to social media messages and comments- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide a monthly report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels. - Collect information on 300 cases received on social media and refer to the relevant programmes for follow-up with partners.

August 2023Community Management for the month of September – in consultation with the Digital Officer respond to social media messages and comments.- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide a monthly and a quarterly report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels.

September 2023Community Management for the month of October – in consultation with the Digital Officer respond to social media messages and comments.- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide a monthly report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels. - Collect information on 300 cases received on social media and refer to the relevant programmes for follow-up with partners.

October 2023Community Management for the month of November– in consultation with the Digital Officer respond to social media messages and comments- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide 2 monthly reports with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels.

November 2023Community Management for the month of December– in consultation with the Digital Officer respond to social media messages and comments.- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide a monthly and end of year report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels. - Update the RapidPro flows

December 2023Community Management for the month of January– in consultation with the Digital Officer respond to social media messages and comments.- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide a monthly report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels. - Collect information on 300 cases received on social media and refer to the relevant programmes for follow-up with partners.

January 2024Community Management for the month of February– in consultation with the Digital Officer respond to social media messages and comments.- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide 2 monthly reports with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels.

February 2024Community Management for the month of March– in consultation with the Digital Officer respond to social media messages and comments.- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide a monthly and a quarterly report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels. - Update the RapidPro flows.

March 2024Community Management for the month of April– in consultation with the Digital Officer respond to social media messages and comments.- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages. - Provide a monthly report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels. - Collect information on 300 cases received on social media and refer to the relevant programmes for follow-up with partners.

April 2024Community Management for the month of May– in consultation with the Digital Officer respond to social media messages and comments.- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts - Flag a minimum of 5 reputational risks identified from the received messages - Provide a monthly report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels. - Collect information on 300 cases received on social media and refer to the relevant programmes for follow-up with partners.

May 2024Community Management for the month of June– in consultation with the Digital Officer respond to social media messages and comments- Monitor 7,500 messages and 5,000 comments on UNICEF Lebanon’s social media accounts. - Flag a minimum of 5 reputational risks identified from the received messages - Provide a monthly and a quarterly report with insights and feedback analysis on the comments, and messages received on UNICEF Lebanon’s social media channels. - Update the RapidPro flows.

June 2024To qualify as an advocate for every child you will have…

• A university degree in Communication/external relations or other related field.
• A minimum of 3 years of relevant professional experience in customer service, communication, or media.
• Fluency in English and Arabic is required. Knowledge of another official UN language is an asset.

Knowledge/Expertise/Skills required:

• Understanding of the current context of Lebanon.
• Familiarity with the work of UNICEF including the nuances of technical terms.
• Team collaboration and partnership skills.
• Ability to cope with pressure and deliver within strict deadlines

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.