Community Feedback Mechanism Coordinator Myanmar Yangon (Myanmar National Only)

Overview

Coordinate community feedback mechanisms for enhanced program accountability and response.

You have:

• At least 3 years of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
• Experience in handling sensitive feedback.
• Ability to present data and convey information clearly and concisely and identifying trends.
• Experience in facilitating the capacity-building efforts of diverse colleagues, including local partner agencies.
• Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods.
• Fluency in English (speaking, reading, writing).
• Computer skills, including MS Office (Word, Excel), PowerBI.
• Strong analytical and communications skills.
• Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy and confidential).
• Strong management skills (ability to demand results and be empathetic, non-defensive but decisive, firm and resilient).
• Experience and ability to train others and transfer knowledge.
• Knowledge of the context in Myanmar.
• Familiarity with NRC's core competencies is an asset.

Contract

This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

What we offer

• Yangon, duty station
• Fixed Term National contract duration
• 30 % travel
• Report to: Monitoring, Evaluation and, Learning Manager (Technical Line to HoP)
• Grade 7 in NRC’s Salary Scale (13th months’ salary, NRC MM Health Insurance Package, 20 days annual leave etc.) with accompanying terms and conditions. NRC offers a competitive compensation and benefits package.
• Details Job description can be found here.

Qualifications

What you will bring

• At least 3 years of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
• Experience in handling sensitive feedback
• Ability to present data and convey information clearly and concisely and identifying trends
• Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies.
• Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.
• Fluency in English (speaking, reading, writing).
• Computer skills, including MS Office (Word, Excel), PowerBI
• Strong analytical and communications skills
• Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy and confidential)
• Strong management skills (ability to demand results and be empathetic, non-defensive but decisive, firm and resilient)
• Experience and ability to train others and transfer knowledge
• Knowledge of the context in Myanmar
• Familiarity with NRC’s core competencies is an asset

Responsibilities

Responsibilities

The CFM Coordinator will act as a focal point for CFM and SIP related issues at the Country Office level, and coordinate with programmes, support and CFM and SIP focal points throughout NRC Myanmar. The Coordinator will ensure that clear, transparent rules for raising and processing feedback are established, and that feedback are recorded and addressed by relevant parts of NRC Myanmar within a reasonable timeframe. The Coordinator will ensure quality in responses through capacity building and support of staff involved in responding to feedback, and utilize the information received through feedback channels to produce periodic reports and analysis that can strengthen safe and inclusive programming and increase overall organizational accountability to beneficiaries, and the wider affected population.

Apply now

Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: nrc.no