Community Communications Support Volunteer – Technical Assistance Centre (TAC)

Volunteering

Overview

Support community outreach and communications for the Technical Assistance Centre.

You have:

• Resident of St. Elizabeth is required.
• Strong knowledge of the local community and ability to engage people from diverse backgrounds.
• Previous experience in community outreach, communications, public engagement, customer service, event support, or volunteer activities is an asset.
• Good verbal and written communication skills.
• Basic digital literacy, including the ability to use smartphones, tablets, and common digital applications.
• Experience taking photographs or short videos using a mobile phone or digital device is desirable.
• Ability to work collaboratively with community members, government agencies, partner organizations, volunteers, and UNDP staff.
• Willingness to work flexible hours during event preparation and implementation, including outdoor assignments where required.

Contract

This is a UNV contract. More about UNV contracts.

Under the direct supervision of the designated UNDP Project Officer, the Community Communications Support Volunteer will support the planning and implementation of communications and public engagement activities for the Technical Assistance Centre (TAC) initiative. The volunteer will assist with community outreach, public information dissemination, event documentation, stakeholder engagement, and communications logistics to help increase public awareness, promote community participation, and document the impact of the initiative. The volunteer will work closely with the Project Officer responsible for communications to ensure that key messages are effectively shared before, during, and after the event while supporting visibility of the initiative among community members and stakeholders.

Community Outreach and Public Awareness

● Support the implementation of community awareness and public information activities to promote the Technical Assistance Centre.

● Engage community members by sharing information about the purpose of the initiative, available services, event dates, locations, and participation opportunities.

● Distribute approved communication and promotional materials within assigned communities.

● Assist with identifying strategic locations and opportunities for community outreach and information sharing.

● Respond to general inquiries from community members and refer technical or project-specific questions to the appropriate project staff.

● Collect community feedback and relay observations to the Project Officer to support ongoing communications efforts.

Communications and Event Visibility

● Assist with preparing communication materials for distribution before and during the event.

● Support the setup and maintenance of banners, signage, information boards, and other visibility materials at the event venue.

● Help ensure that communication materials are properly displayed and remain available throughout the event.

● Support the Project Officer in coordinating communication activities during the event.

● Assist with welcoming media representatives and visitors, as directed by the supervisor.

● Help maintain an organized communications and information desk, where applicable.

Event Documentation:

● Capture photographs and short videos of event activities using mobile devices or designated equipment, in accordance with UNDP guidance and participant consent procedures.

● Document key activities, community engagement moments, stakeholder participation, and volunteer contributions.

● Assist with organizing photographs, captions, attendance information, and other event documentation.

● Record success stories, testimonials, or participant feedback for review by the Project Officer, ensuring accuracy and confidentiality.

● Support the preparation of communications materials highlighting event achievements.

Digital Communications Support:

● Assist with monitoring participant engagement in communications activities during the event.

● Support the administration of digital engagement tools, including QR code registration, information resources, or online feedback platforms, where applicable.

● Help maintain accurate records of communication outputs and community engagement activities.

● Provide basic administrative support for communications-related tasks as assigned.

Stakeholder and Participant Engagement:

● Serve as a friendly point of contact for participants seeking general information about the event.

● Support communication between volunteers, stakeholders, service providers, and the communications team during event implementation.

● Assist with directing participants to appropriate service areas and information points.

● Promote respectful, inclusive, and culturally sensitive communication with all participants.

Other Responsibilities:

● Participate in orientation sessions, briefings, and training activities organized by UNDP.

● Demonstrate professionalism and uphold the values and principles of the United Nations and the United Nations Volunteers programme.

● Maintain confidentiality and ensure responsible handling of participant information and communications materials.

● Adhere to UNDP communications guidance, including obtaining appropriate consent before photographing or recording participants, where required.

● Comply with all safety, safeguarding, and operational procedures.

● Perform other related duties, within the scope of the assignment, as requested by the supervisor to support the successful implementation of the Technical Assistance Centre.

Expected Results:

● Increased community awareness and participation in the Technical Assistance Centre.

● Effective dissemination of approved project information within target communities.

● Well-organized communications and visibility activities during the event.

● High-quality photographic and written documentation of event activities.

● Timely collection of community feedback and success stories.

● Positive visibility of the Technical Assistance Centre, UNDP, partner organizations, and the United Nations Volunteers programme.

● Strong support to the Project Officer in delivering communications objectives before, during, and after the event.

● Commitment to volunteerism and community service.

● Professionalism and accountability.

● Excellent interpersonal and communication skills.

● Respect for diversity and inclusion.

● Teamwork and collaboration.

● Creativity and initiative.

● Planning and organizing.

● Adaptability and flexibility.

● Integrity and respect for confidentiality.

(Education is not required as long as the candidate has the relevant experience for the tasks and responsibilities of the assignment)

● Resident of St. Elizabeth is required.

● Strong knowledge of the local community and ability to engage people from diverse backgrounds.

● Previous experience in community outreach, communications, public engagement, customer service, event support, or volunteer activities is an asset.

● Good verbal and written communication skills.

● Basic digital literacy, including the ability to use smartphones, tablets, and common digital applications.

● Experience taking photographs or short videos using a mobile phone or digital device is desirable.

● Ability to work collaboratively with community members, government agencies, partner organizations, volunteers, and UNDP staff.

● Willingness to work flexible hours during event preparation and implementation, including outdoor assignments where required.

Junction, located in the parish of St. Elizabeth, offers a peaceful and community-oriented living environment. Basic services such as electricity, water supply, mobile networks, banking facilities, supermarkets, and healthcare services are available within the area. The cost of living is generally lower than in Jamaica’s larger urban centres, and the parish is known for its friendly residents and strong agricultural tradition.

English is the official language, and Jamaican Patois is commonly spoken. Public transportation is available, connecting Junction with other towns across the island. Volunteers are advised to observe standard safety precautions and familiarize themselves with local customs and community practices to ensure a positive volunteer experience

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Potential interview questions

Added 1 day ago - Updated 8 hours ago - Source: unv.org