Community-Based Protection Community of Practice Assistant

UNHCR - UN High Commissioner for Refugees

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Application deadline in 3 days: Wednesday 19 Jun 2024 at 00:00 UTC

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This is a UNV Refugee contract. More about UNV Refugee contracts.

  • This assignment is open only for the application of refugees; who are recognized as Refugees by the competent authorities responsible for granting of Refugee status in the Country of residence/refuge, or person has been recognized as a Refugee in accordance with UNHCR mandate and has right to reside legally in the country of refuge.

  • Official document as a proof of refugee status is mandatory to submit. The applicant with abovementioned refugee status should submit the official document as a proof of refugee status before and/or during the interview. The applications without the respective document will not be considered for this assignment.

  • Duty Station and Entitlements: The selected candidate’s contracting duty station & entitlements will be where the candidate is recognized with a refugee status in the country of current residency. There will be no re-location to Geneva.

Under the direct supervision of the Associate Protection Officer the Refugee UN Volunteer will undertake the following tasks:

• Develop and/or update a communication and engagement plan for the CoP to increase its interactivity and facilitate the exchange amongst practitioners on CBP.
• Maintain a mapping of recent developments, good practices and new resources in the fields of community engagement, age, gender and diversity, accountability to affected people and relevant areas of work, with the purpose of identifying relevant content for the community of practice. Support the CBP unit with research and analysis of such material. • Regularly update the community of practice library of resources, including by adequately tagging documents. • Moderate and drive day-to-day activity on the online community site, creating content, managing posts, answering questions in coordination with technical focal points. • Develop and organise training and tutorial resources on the use of the community of practice. • Monitor the use and accessibility, of the community of practice and produce periodic reports. Provide regular updates to the CBP unit on trends and new questions raised by field colleagues through the community of practice to inform CBP tools. • Be the focal point for the community of practice when technical or other issues are reported, solve technical problems and coordinate with Global Service Desk where required . • Support the daily administration of the CBP Unit online filing system, relevant internal and external UNHCR webpages, and SharePoint platforms.
• Support regular and ad hoc analysis and reporting relevant to the CBP Unit. • Assist in organizing webinars to disseminate CBP practices , and support preparations for training, conferences/meetings as required. • Assist with notetaking during meetings or workshops as required. • Any other related tasks as required.

Furthermore, UN Volunteers are required to: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and taking an active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities; • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/Expected Outputs: As an active UNHCR DIP-CBP team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNHCR and forcibly displaced and stateless persons in the accomplishment of their functions, including: • An interactive and engaging CBP Community of Practice is in place and accompanied by a strategy for communication and engagement. • Daily management of the CBP Community of Practice, including membership, engagement, posts, updates, and other requests as needed. • Guidance and training materials developed on the use of the community of practice, for both internal and external colleagues. • CBP Quarterly Updates, produced and published on the community of practice. • Periodic reports on the use and accessibility of the community of practice. • Age, Gender, and Diversity (AGD) perspective is systematically applied, integrated, and documented in all activities throughout the assignment • A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in, and capacities developed.

• Integrity and professionalism: demonstrated expertise in the area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative, and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client-oriented.

• Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations.

• Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in the area of expertise; ability to adapt to changes in the work environment.

• Planning and organizing effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities.

• Teamwork and respect for diversity: the ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender;

• Communication: proven interpersonal skills; good spoken and written communication skills, including the ability to prepare clear and concise reports; ability to conduct presentations, articulate options, and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups;

• Flexibility, adaptability, and ability and willingness to operate independently in austere, remote, and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary;

• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity, and self-reliance; and commitment towards the UN core values.

the areas of community-based protection, community services, social work, and human rights.

Required Qualifications and Skills: • Fluency in English, with strong oral and written competency; • Ability to develop guidance that is clear and practical; • Attention to detail; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of actors; • Familiarity with online tools and approaches of communications ; • Solid overall computer literacy, including proficiency in various MS Office applications (SharePoint, Excel, Word, etc.) and email/internet; and office technology equipment; • Ability to work and adapt professionally and effectively in a challenging environment; and ability to work effectively in a multicultural team of international and national personnel; • Self-motivated, ability to work independently with minimum supervision; and ability to work with tight deadlines; and • Lived experience of forced displacement is required for this position.

Desirable Qualifications and Skills:
• University degree in a relevant area, (e.g., social work, law, anthropology, development studies or another relevant field) is an added value; • Experience developing guidance and/or training materials and resources; • Familiarity with developing web content, and management of websites (experience with Microsoft SharePoint is an asset).

Computer skills: Microsoft Office Package (excellent knowledge of Word, good knowledge of SharePoint, Outlook, Excel and PowerPoint), Solid overall computer literacy, office technology equipment, and Internet browsing.

The legal framework of the modality is governed by UNV’s Conditions of Service for Refugee UN Volunteers, which provides the refugee volunteers with the same entitlement package as that of National UNVs. Like any other UN Volunteer, as a recognition for their volunteering contribution, the RUNVs are entitled to receive the Volunteer Living Allowance, set by UNV.

This Refugee UNV assignment is under remote arrangement and a full-time role with working hours starting from 09.00 am to 17:00 CET from Monday to Friday (40 hours per week).

As this is a Refugee UN Volunteer assignment under remote work arrangement of UNHCR, the UN Volunteer will be responsible for arranging their housing and other living essentials.

This assignment is for candidates with recognized refugee status in the country of current residency and the duty station will be revised according to the current residency of the selected candidate.

The RUNV will be selected from any location in the world, except from Headquarter (H) duty stations and locations where there are no United Nations developmental or humanitarian activities or locations which are in countries which are members of the European Union. (H duty stations include the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Japan, Latvia, Lithuania, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom of Great Britain and Northern Ireland and the United States of America).

In an effort to ensure consistency and fair treatment of UN Volunteers in the country in terms of benefits, selected candidate will be required to self-declare the humanitarian assistance she/he is in receipt of, which, upon recruitment will then be assessed, and adjusted as needed.

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