Communications support Officer (CPCP)

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Application deadline 12 days ago: Friday 7 Jun 2024 at 21:59 UTC

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This is a NO-B contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 2 years of experience, depending on education.


The salary for this job should be more than 3,287 USD.

Salary for a NO-B contract in Sarajevo

The salary of a NO-B depends on the duty station. The minimum salary there is 5,987 BAM (~3,287 USD) Please note that depending on the location, a higher post adjustment might still result in a lower purchasing power.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

More about NO-B contracts.

CPCP Position


The Executive Director's Division (EDD) provides the vision and leadership through which country offices and technical divisions are supported in the efficient delivery of the General and European Programme of Work (GPW/EPW) and the WHO Programme Budget. It encompasses the functions of programme and resource management, resource mobilization, external relations and communications, and support to governing bodies of the European Region. The WHO Country Office works with the country authorities to achieve the highest standard of health as a fundamental human right, based on equity and on SDGs principle of leaving no one behind. WHO actions are engrained in the WHO 13th General Programme of Work with its three-prong objectives of promoting healthier populations, keeping the world safe through addressing health emergencies, and protecting the vulnerable through Universal Health Coverage. WHO's mandate revolves around six core functions: (i) providing global health leadership; (ii) shaping the health research agenda; (iii) setting norms and standards; (iv) articulating evidence-based policy options; (v) providing technical support to countries; and (vi) monitoring and assessing health trends. The WHO Country Office is an integral part of the WHO Regional Office for Europe. Its main role is to facilitate and coordinate all WHO activities at country level and to implement the European Programme of Work 2020-2025 - “United Action for Better Health in Europe” which sets out a vision of how the WHO Regional Office for Europe can better support countries in meeting citizens' expectations about health. WHO at country level delivers this through practical, actionable and country-focused solutions to health challenges, keeping in perspective that achieving health and well-being is a whole-of-society endeavor. This is done through facilitating the implementation of the Biennial Collaborative Agreement with the country and its corresponding workplan. The WHO Country Office maintains good working relations and ensures information exchange between the country and WHO, policy and strategic guidance on health issues to all national and international partners in the country, provision of direct technical expertise when needed and aims at more community engagement and participation, and to promote health equity.


The incumbent will work to ensure implementation of the WHO Country Office's communication strategies in support of its programmes and objectives, in the context of the WHO strategic direction at country level. This will serve to promote and increase knowledge about the work and achievements of WHO at country level and the visibility of WHO.

Key duties:

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.

  • Support the implementation of communication strategies and plans to raise awareness of the programmes and achievements of WHO at country level, in coordination with the regional and/or headquarters communication focal points.
  • Support the implementation of the WHO corporate (global and regional) communication strategy.
  • Identify marketable subjects/success stories and develop communications and advocacy products including for partnerships' initiatives.
  • Support optimal outreach and dissemination to target audiences on suitable media channels and platforms, including social media.
  • Organize media events, campaigns, and media technical briefings, coordinating between media and WHO experts, as required.
  • Build and maintain productive networks and contacts with the press/media and key country communication counterparts to ensure positive and optimal coverage of WHO's work.
  • Apply, as a national of the country or territory, knowledge of the cultural norms of diverse national stakeholders and audiences to (i) support the development/updating of content and stakeholder linkages for the WHO Country Office website and (ii) the sensitive design and delivery of effective social media engagements.
  • Support regular media monitoring, tracking audience/target group perceptions of the organization and propose risk-mitigation communications.
  • Collaborate with national stakeholders, development and other strategic partners and United Nations Information Officers, to encourage the production and dissemination of information on national health strategies.
  • Advocate for organizational priorities and represent WHO in the United Nations Communication Group.
  • Support specialized emergency or multi-hazard risk communications, social mobilization, and advocacy plans, during public health crises, emergencies, and outbreaks.
  • Support country office leadership on strategic, external, and internal communications and with sensitivity to national cultural norms, where required.
  • Coordinate and deliver communication and media-sensitization training for WHO country office staff.



Essential: A university degree (bachelor's) in a relevant field (such as communication, journalism, marketing, health communications, political science or international relations).


  • Formal qualification in public health.
  • Courses in communication techniques and/or graphic design and/or visual language in the use of social media.
  • Training in risk communication.


Essential: A minimum of two years of work experience relevant to the position (delivering communications services and products) at the national level.


  • Understanding of public health and international development issues.
  • Proven skills in the development and implementation of communication/media products and approaches including solid writing skills.
  • Ability to represent and promote the WHO brand in virtual communities and networks.
  • Ability to develop messaging and positioning for an international organization.
  • Ability to elicit and communicate success stories.
  • Ability to identify and manage one's own emotions, as well as helping others to do the same.


Knowledge of WHO/United Nations agencies programmes and practices.

Understanding of WHO mandate and goals in the emergency incident management context.

WHO Competencies

  1. Teamwork
  2. Respecting and promoting individual and cultural differences
  3. Communication
  4. Ensuring the effective use of resources
  5. Producing results

Use of Language Skills


  • Expert knowledge of English.
  • Expert knowledge of B/C/S (Roman alphabet).

Desirable: Intermediate knowledge of B/C/S (Cyrillic alphabet).


Remuneration comprises an annual base salary starting at BAM 71,849 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level

  • Only candidates under serious consideration will be contacted.

  • A written test and/or an asynchronous video assessment may be used as a form of screening.

  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.

  • According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

  • The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

  • The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States ( are strongly encouraged to apply.

  • Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to

  • An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

  • For information on WHO's operations please visit:

  • WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

  • The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

  • Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].

  • This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.

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Added 1 month ago - Updated 12 days ago - Source: