Communications Officer (Social Media)

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 140,639 USD and 184,155 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting The position is located in the Communications and Results Reporting Section (CRRS) of the United Nations Development Coordination Office (DCO) in New York. In its resolution A/RES/72/279 (https://undocs.org/A/RES/72/279), the United Nations General Assembly endorsed the transformation of DCO as a stand-alone coordination office within the United Nations Secretariat. The new DCO assumes managerial and oversight functions of the Resident Coordinator System (RCS) under the collective ownership of the members of the United Nations Sustainable Development Group (UNSDG). The incumbent reports to a Communications Officer in charge of digital strategy and is under the overall supervision of the Chief of CRRS.

Responsibilities Within delegated authority, the Communications Officer may be responsible for the following duties: - Ensures implementation of social media programmes to publicize priority issues and/or major events for the RCS and UNSDG, to include drafting social media strategies, coordinating efforts, monitoring and reporting on progress, taking appropriate follow-up action, and analyzing the outcome, including through analytics. - Contribute to maintaining an inventory of official RC and UN country team social media accounts, including providing support to the verification of these accounts as per the Secretary-General’s bulletin on the institutional use of social media. - Develop and conduct learning programmes on social media for senior officials and/or social media focal points across the RCS, managing virtual communities of practice established to facilitate learning activities. - Monitors and analyzes current events, public opinion and press, identifies issues and trends, and advises management on appropriate action/responses, including for social media. - Monitors and advises on crisis communications through strategic use of social media at the global and country settings. - Undertakes activities to promote event coverage (e.g., report launches, press conferences, interviews, press seminars and other special activities such as social media live/streaming events) of priority issues and/or major events. - Produces or oversees production of multimedia content for social media dissemination, including videos, animated GIFs and others, boosting digital accessibility. - Serve as global administrator of UNCT social media accounts, aligned to the Department of Global Communications social media standards. - Initiates and sustains professional relationships with key constituencies within at outside the UN, both at Headquarters and in the field. - Acts as focal point on specific issues related to social media for the RCS and the UNSDG, monitoring and reporting on developments, responding to inquiries, providing support and guidance to senior UN officials in the RCS, etc. - Participates in selecting the information transmitted to key constituencies, including the curation and moderation of knowledge platforms, communities of practice, wikis, etc. - Provides guidance to, and may supervise, more junior staff. - Perform other related duties, as required.

Work implies frequent interaction with the following: Senior Public Information Officers and other communications and/or public information specialists, and managers throughout the UN and in other UN organizations and missions, particularly those working on social media issues. Translators, designers, printers. Bureau Chiefs, editors, journalists for international news media, counterparts and mid-level officials in government, non-governmental organizations, businesses, academia and other areas of civil society.

Results Expected: Develops a social media strategy, manages the UNSDG social media accounts, tracks and monitors the RC and UNCT social media accounts, tracking performance with data/analytics. Plans, manages, and evaluates public communications campaigns that promote public understanding and media cover of UN activities, events and views on specific topics/issues in accordance with prevailing policy and practices, to effectively position the impact of the development reform on the work of the RCS and UNSDG on the ground. Originates communications products that most effectively convey desired information/message to targeted audience(s), particularly across social media platforms. Builds and facilitates strategic contacts and partnerships to ensure effective public communications, including in a country context.

Competencies •Professionalism: Knowledge of the full range of communication tools and techniques, including crisis and risk communications, that are essential to planning and executing effective campaign strategies across a wide range of digital communication platforms. Ability to rapidly analyze and integrate diverse information from varied sources. Ability to identify communication opportunities and risks in the context of a changing political landscape and/or public perception in an international environment. Ability to diplomatically handle sensitive situations with target audiences and cultivate productive relationships. Ability to produce a variety of written communications products in a clear, concise style. Ability to deliver oral presentations to various audiences. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

•Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

•Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education Advanced university degree (Master’s degree or equivalent) in communication, journalism, international relations, marketing, public information or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience A minimum of five years of progressively responsible experience in communication, marketing, journalism, international relations, public information or related area is required.

Experience providing strategic guidance on effective social media engagement to senior officials in the field, including during crisis situations is required.

Experience formulating digital strategy and policy documents on the institutional use of social media in a local and multilingual context is required.

Experience organizing learning programmes on social media issues and managing on-line communities of practice to facilitate learning is desirable.

Experience working on issues related to inter-agency or inter-organizational collaboration in the development sector is desirable.

Languages Fluency in English (both oral and written) is required. Knowledge of another UN official language is an advantage.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice This position is available for an initial period of one year. Extension of appointment is subject to the availability of funds. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. People with disabilities are also strongly encouraged to apply, as supported by the Secretary-General's Disability Inclusion Strategy.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.