Communications, Engagement & Knowledge Management Consultant
Support communications for branches in Rome and Dubai, advancing visibility and knowledge management
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Overview
Support communications for branches in Rome and Dubai, advancing visibility and knowledge management
You have:
- Bachelor’s degree in English, Communications, Journalism or a related field is strongly preferred
- A minimum of 3 years post-graduate professional experience
- Proven experience in leading and managing strategic and operational communications
- Previous experience editing documents such as formal reports, letter reports, proposals, and work plans
- Fluency in professional English – written, spoken, and oral comprehension
- Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) and Portuguese would be an asset
- Possess intermediate to advanced-level skills in Microsoft Word including experience with settings, tables, bookmarks
- Possess intermediate skills in Adobe suite of products (photoshop, illustrator, etc) as well as video production capabilities
- Exceptional attention to detail following company standards, and pride in producing quality work
JOB TITLE:
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
Communications, Engagement & Knowledge Management Officer
TYPE OF CONTRACT:
Regular Consultancy
UNIT/DIVISION:
MSDA/MSDF
DUTY STATION (City, Country):
Rome, Italy with frequent travel to Dubai, UAE
DURATION:
11-months
1 - BACKGROUND AND PURPOSE OF THE ASSIGNMENT
ABOUT WFP
The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. The Management Services Division continues to look for digital solutions to meet the growing demand from the organization and implement the initiatives related to digital transformation.
ORGANIZATIONAL CONTEXT
The Management Services Division (MSD) supports a community of over 4,000 team members, worldwide – ranging in profiles from Architects and Engineers to Drivers and Maintenance Workers. The Administration functional area prides itself on providing quality customer service while ensuring that WFP operations reach our beneficiaries, smoothly, even in the toughest conditions, through providing efficient, cost-effective digital solutions for our colleagues in the field. The priorities of the MSD transformation are developed with the view of providing relevant solutions in alignment with the needs of our end-users/customers, situated in field locations, involving all Administration workstreams, including Engineering.
The Management Services Division is seeking a Communications, Engagement & Knowledge Management Officer to join the team with the overall goal of supporting two branches (one based in Rome and one based in Dubai) in what concerns the Communication and Visibility of the Branch Activities, where you will collaborate with technical specialists and other cross-functional teams, reporting directly to the Head, Communications, MSD. MSDA, based in Rome leads the policy and guidance supporting global operations in areas of Protocol, Privileges and Travel; MSDF, based in Dubai is responsible for providing expert, technical guidance for Regional Bureaux and Country Offices fleet management.
2 – RESPONSIBILITIES
Under the direct supervision of the Head, Communications MSD and in close coordination with the Branch Chiefs, the Communications, Engagement & Knowledge Management Officer will:
- Collaborate closely with Unit Heads, technical teams, cross-functional partners, Chief MSDA and MSDF to communicate initiatives and ensure prioritisation and consistent messaging aligned to Divisional needs and corporate standards.
- Act as a liaison with the Management Services Division Communication Team to provide content and information that will highlight and support the progress of MSD, MSDA and MSDF projects
- Lead relevant communications through liaising, supporting, and advising respective technical experts and teams, and communicating with relevant field-based colleagues
- Communications, knowledge management & engagement actions include:
- Defining and supporting teams with communications and engagement plans and strategies, in line with MSD Communications Head
- Advising on communications updates at MSD level and WFP ex: new branding guidelines, new templates to use etc.
- Contribute to strategic communications for MSDA and MSDF, including conceptualizing & implementing communication strategies, writing and editing various kinds of text and copy including but not limited to WFP Go Articles, blog posts, and social media posts when required.
- Producing and assisting with other communications products including but not limited to WFP Go pages, presentations, online surveys, videos, scripts and talking points etc.
- Facilitating and engaging with the Branches in online and in-person events
- Serving as a focal point to support the planning and execution of Global Staff Survey team building events and activities for the wellbeing of MSDA and MSDF and the MSD Division
- Identifying opportunities to enhance and streamline knowledge management across the branch through the utilization of the 0365 platform and other appropriate tools.
- Any other reasonable requests as required from time to time by the Chiefs (MSDA/MSDF) or MSD Communications Head
- All the above will be done through:
- building relationships with team members; maintaining active communication with project managers, and technical personnel.
- Managing and meeting deadlines of a high-volume workload
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
Bachelor’s degree in English, Communications, Journalism or a related field is strongly preferred
Experience:
A minimum of 3 years post-graduate professional experience
- Proven experience in leading and managing strategic and operational communications
- Previous experience editing documents such as formal reports, letter reports, proposals, and work plans
Knowledge & Skills:
Ability to provide advice on communications issues; and to analyse and interpret material of a complex nature.
- Must be capable to work independently with a high level of accuracy and proficiency.
- Ability to work independently and in a team and establish effective working relations with persons of different national and cultural backgrounds.
- Outstanding communication skills including oral, written, editing, and presentation skills proofreading, copy editing (grammar, spelling, punctuation, composition, formatting, style) and fact-checking
- Possess excellent organizational and time management skills to effectively meet multiple deadlines
- Exceptional attention to detail following company standards, and pride in producing quality work
- Ability to effectively liaise and lead subject matter experts towards producing communication material
- Possess intermediate to advanced-level skills in Microsoft Word including experience with settings, tables, bookmarks
- Possess intermediate skills in Adobe suite of products (photoshop, illustrator, etc) as well as video production capabilities.
- Possess intermediate-level skills in Office 365 and Microsoft suite
- Familiarity with different approaches to social media campaigns
Languages:
Fluency (mother tongue or advanced level C) in professional English – written, spoken, and oral comprehension
- Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) and Portuguese (one of WFP's working languages) would be an asset
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- Ability to develop + implement a communications plan
- Ability to facilitate meetings & teams
TERMS AND CONDITIONS
- All applicants who meet the selection criteria will be contacted for further assessments and to confirm their continued interest and availability.
DEADLINE FOR APPLICATIONS
Closing Date: 16 January 2022
Female applicants and qualified applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
Potential interview questions
| Can you describe a time when you had to manage multiple communication projects simultaneously? | The interviewer wants to assess your project management and multitasking capabilities. | Provide a specific example, detailing the projects, how you prioritized tasks, and the outcome. |
| How do you ensure that your communication aligns with organizational goals? | This question evaluates your understanding of communication strategy and alignment with broader objectives. | Pro members can see the explanation. |
| What methods do you use to evaluate the effectiveness of your communication strategies? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 4 years ago
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Updated 1 year ago
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Source:
wfp.org
