Communication Officer, Corporate Support

Communications & PR

Overview

Develop effective communication content and campaigns for employee engagement

You have:

• Master’s degree in Communications, International Affairs, or equivalent combination of education and experience.
• 5 or more years’ experience in communications.
• Excellent interpersonal skills and proven ability to work in matrixed teams.
• Sound judgment and ability to make sound decisions on reputational risk issues.
• Ability and willingness to think fast and take decisions even in ambiguous situations.
• Demonstrated willingness to provide support, lead or follow as the situation demands.
• Strong work ethic and unquestionable integrity.
• High degree of responsiveness and ability to effectively prioritize work among multiple competing demands.
• Excellent analytical skills and ability to conduct quick research on varied topics.
• Strong organizational and coordination skills with keen attention to detail.
• Outstanding written and oral communication skills.

Contract

This is a World Bank Group grade: GF contract. More about World Bank Group grade: GF contracts.

Communication Officer, Corporate Support

Description

IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2021, IFC committed a record $31.5 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of the COVID-19 pandemic. For more information, visit www.ifc.org.

IFC’s Corporate Communications unit is looking for an experienced communications professional who will work across the functions of the Corporate Support Vice Presidency (COSVP), with a special focus on HR, to develop effective communication content and campaigns that strengthen employee engagement and elevate IFC’s ongoing enhancements to corporate support efforts. The COSVP is responsible for communications, outreach, and partnerships, alongside other core functions including HR, budget, and IT. The Vice Presidency supports the implementation of IFC’s business strategy for effective delivery of our programs to clients and partners, in close collaboration with relevant counterparts across the World Bank Group.

The Corporate Communications unit provides primary support to IFC’s corporate efforts including communications and outreach for the office of the Managing Director and the Management Team, and departments that perform corporate functions –Risk and Finance, and Legal and Compliance Risk. It delivers a range of corporate communications services including data-driven communications and outreach strategies; positioning, messaging and branding; executive communications for IFC’s Management Team; facilitating employee engagement; driving creative productions; proactive media and digital engagement; editorial management and publications; leading and coordinating corporate events; promoting IFC’s thought leadership; and coordinating across the World Bank Group communications network to ensure consistency and showcase IFC’s impact. In performing these functions, the team works closely with IFC’s Global Industry and Thematic Communications unit and Regional Communications unit to generate relevant content aligned to IFC’s strategic priorities. The unit also works closely with IFC’s Risk & Public Affairs team to ensure effective stakeholder engagement and reputation risk management.

Role and Responsibilities:

• Assist in managing the end-to-end internal communications process relative to the change management agenda for IFC and the HR department, to include information gathering, audience analysis, communication goal identification, message development, execution, and feedback to inform future communications.

• Work closely with the Internal Engagement team to ideate, design, and implement compelling internal and HR communication plans, campaigns, and messages across a variety of mediums that resonate with and engage internal audiences to achieve desired business results.

• Leveraging the full resources of Corporate Communications, help design and execute comprehensive change communication plans with fully integrated strategies to reach both employees and clients, treating them as unique audiences under a cohesive communication plan.

• Incorporate change management communication trends and best practices, as well as new tools and technologies into IFC’s internal communications repertoire.

• Participate in departmental efforts to collect communication metrics and feedback with the intent of measuring the effectiveness of our efforts and informing future strategies, particularly within the HR and the broader Corporate Communication department.

• Actively liaise with department Directors and Managers on work program items requiring the VP’s attention, problem solve, and conduct necessary organizational coordination for action.

• Working closely with other Advisers, Managers, and staff in the COSVP Front Office, ensure that all relevant views are integrated in notes, briefing materials and advice provided to leadership.

• Prepare and attend meetings with leadership; ensure appropriate follow through on actions, decisions, and commitments made by leadership by working with the parties responsible for implementation.

IFC’s Corporate Communications unit is looking for an experienced communications professional who will work across the functions of the Corporate Support Vice Presidency (COSVP), with a special focus on HR, to develop effective communication content and campaigns that strengthen employee engagement and elevate IFC’s ongoing enhancements to corporate support efforts. The COSVP is responsible for communications, outreach, and partnerships, alongside other core functions including HR, budget, and IT. The Vice Presidency supports the implementation of IFC’s business strategy for effective delivery of our programs to clients and partners, in close collaboration with relevant counterparts across the World Bank Group.

Selection Criteria

• Master’s degree in Communications, International Affairs with 5 or more years’ experience in communications, or equivalent combination of education and experience.

• Excellent interpersonal skills, and proven ability and to work in matrixed teams, coordinating and guiding different teams to achieve good results.

• Sound judgment and ability to make sound decisions on reputational risk issues.

• Strong work ethic and unquestionable integrity.

• Ability to get things done, and track record as a problem-solver and team player.

• High degree of responsiveness and ability to effectively prioritize work among multiple competing demands in a high-stakes environment.

• Ability and willingness to think fast and take decisions even in ambiguous situations; effective multi-tasking is essential.

• Excellent analytical skills and ability to conduct quick research on a wide variety of topics and to rapidly analyze and synthesize information from varied sources into concise conclusions and recommendations.

• Demonstrated willingness to provide support, to lead or follow as the situation demands.

• Strong organizational and coordination skills with keen attention to detail and ability to follow up systematically on a broad set of issues and meet deadlines.

• Superior interpersonal skills, including an ability to deal with sensitive issues in a multi-cultural environment and build trust and effective working relations with clients and colleagues.

• High degree of tact and discretion in dealing with internal and external clients, staff at all levels, and in handling confidential and sensitive information.

• Outstanding written and oral communication skills and ability to synthesize complex issues and substantial documentation into effective oral and written briefs.

• Energetic self-starter who consistently demonstrates superior performance with minimal supervision.

• Capacity and flexibility to work long hours and to travel as needed.

• Ability to meet deadlines, revise work products with a short turnaround time, and pay close attention to detail during the fact checking and proofreading processes.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Apply now

Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: worldbank.org