Communication Officer

Contract

This is a NO-B contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 2 years of experience, depending on education. More about NO-B contracts.

OBJECTIVES OF THE PROGRAMME

1. Use communication as a tool to contribute to better health outcomes in Mongolia—targeting particular audiences for specific purposes; responding to gaps in understanding and other barriers to the adoption of health-protecting behaviors; designing, testing and using the right messages, platforms and products; measuring results and applying learning to future communication interventions; 2. Use a "grounds up" approach, active social listening and responding to real needs and preferences among target audiences; and 3. Draw on a broad range of disciplines and skills and leverage collaboration with the Government, other WHO technical programmes and strategic partners in Mongolia to create, implement and measure communication strategies for maximum public health impact.

DESCRIPTION OF DUTIES

1. Plan, implement and evaluate country office communications strategy in line with global, regional and country level priorities and communications frameworks including C4H. This includes assessment of barriers/gaps/needs (e.g. through multi-source listening covering social media, surveys, focus groups, key informant interviews, etc.), planning of appropriate communication interventions, and measurement and evaluation of these (setting targets and indicators, measuring outputs, outcomes and impact, analyzing and reporting on these, and applying learning to future activities);

2. Apply strategic communication principles and processes, and draw on relevant evidence and techniques (e.g. from social and behavioral change communication, health promotion, behavioral insights, community engagement, and risk communication) in relation to WHO-mandated campaigns, dissemination of new guidance, major reports, etc.;

3. Work collaboratively with other WHO staff, Government, and key partners (including other UN agencies and civil society organizations working on health) to ensure the effectiveness of country communications strategy including for C4H programmes within Mongolia, and document achievements and best practices to build the evidence base and contribute to resource mobilization efforts;

4. Gather, develop and disseminate stories on health issues affecting Mongolians and the impact of WHO's work with the Government and partners on health in the country;

5. Contribute to the design, development and evaluation of digital social media content of the Country Office web site and social media accounts, and input for the joint UN in Mongolia website and traditional media content and activities including talking points, Q&As, media releases, statements, speeches, as well as spokesperson preparation and press conferences, and fostering good relationships with key journalists.

6. Organize dissemination to various stakeholders of information on WHO's works and achievements in Mongolia, including through news stories, feature stories, photo stories, videos, digital newsletters, donor reports, etc. and measure impact of channels used;

7. Support communication activities in Mongolia during outbreaks and emergencies and public health events;

8. Support the HWO and other senior staff with English-Mongolian interpretation when needed for strategic communication activities; and

9. Perform other related duties, as requested by the supervisor

REQUIRED QUALIFICATIONS

Education

Essential: University degree in communication, journalism, international relations, political science, social science, health promotion or a related area from a recognized university Desirable: Advanced degree in a relevant field.

Experience

Essential: At least two years' experience, with international or local exposure , in strategic communications, external relations and/or community engagement. Experience in developing. implementing and evaluating communications strategies, including on digital platforms (social media, web). Desirable: Knowledge/experience of working in Mongolia. Experience in public health. Experience with WHO or other UN or international organization. Experience working on large projects/programme with a range of stakeholders.

Skills

• Expertise in strategic communication, including demonstrated skills in writing and editing in English and Mongolian; • Skills and knowledge on working with traditional and social media; • Knowledge of public health, and WHO's mandate and goals in Mongolia; • Proven ability to multi-task, prioritize, research and write within short deadlines; • Capacity to work well as part of a team, motivate others and deliver results under pressure; • Sound analytical, organizational and problem-solving skills, including proposing and executing innovative solutions; • Skills in measuring and evaluating communication activities and applying learning to future activities; • Ability to apply storytelling techniques and behavioral science to communications; • Skills in capacity building; • Excellent interpersonal skills and capacity for effective engagement with a range of stakeholders; • Tact, discretion and diplomacy; and • Ability to work harmoniously as a member of a team, adapt to diverse cultural and educational backgrounds and maintain a high standard of personal conduct in line with guidelines for international civil servants.

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Producing results Driving the Organization to a Successful Future Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Mongolian. Desirable:

REMUNERATION

Remuneration comprises an annual base salary starting at USD 30,773 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (

https://www.who.int/careers/diversity-equity-and-inclusion

) are strongly encouraged to apply. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to

reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO's operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.

• In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidates