Collections and Recovery Manager
Lead collections strategies and optimize recovery processes for vulnerable populations.
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Overview
Lead collections strategies and optimize recovery processes for vulnerable populations.
You have:
- Bachelor’s degree in Finance, Business Administration, or related field
- Minimum 5 years’ experience in credit collections and recovery, preferably in microfinance or retail lending
- Strong understanding of credit risk, loan lifecycle, and customer behavior
- Proven leadership and team management skills
- Excellent negotiation, communication, and analytical abilities
- Familiarity with digital collection tools and MIS systems is a plus
- All candidates must be professing and practicing Christians
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
Overview
VisionFund Kenya is a dynamic financial services company and a key investment of World Vision Kenya, committed to fostering sustainable financial inclusion. Learn more at www.visionfundkenya.co.ke.
We are seeking a strategic and results-driven Collections and Recovery Manager to lead our efforts in managing delinquent accounts and optimizing recovery processes. In this role, you will be responsible for developing strategies to reduce delinquency, overseeing recovery processes and ensuring compliance with regulatory standards. You’ll play a key role in minimizing credit losses while maintaining a customer-centric approach in line with VisionFund’s mission and regulatory guidelines.
The Collections and Recovery Manager reports directly to the Chief Operations Officer (COO).
Key Responsibilities
Collections Strategy & Execution
Develop and implement effective collection strategies tailored to microfinance credit products
Monitor daily, weekly, and monthly collection performance across branches or regions
Supervise field collection officers and ensure adherence to collection protocols
Analyze repayment trends and recommend proactive measures to reduce delinquency
Recovery Operations
Lead recovery efforts for non-performing loans (NPLs) and write-offs
Coordinate with legal teams and external recovery agents where necessary
Negotiate repayment plans with clients and ensure compliance
Maintain accurate records of recovery actions and outcomes
Portfolio Risk Management
Track portfolio at risk (PAR) and provide regular reports to senior management
Identify high-risk segments and recommend targeted interventions
Collaborate with credit and underwriting teams to improve loan quality
Team Leadership & Capacity Building
Train and mentor collection officers on best practices and ethical recovery methods
Conduct regular performance reviews and field audits
Foster a culture of accountability, integrity, and customer respect
Key Performance Indicators (KPIs)
Portfolio at Risk (PAR) reduction
Recovery rate on delinquent and written-off loans
Collection efficiency ratio
Compliance with internal and regulatory standards
Ideal Candidate Profile
Qualifications & Experience
Bachelor’s degree in Finance, Business Administration, or related field
Minimum 5 years’ experience in credit collections and recovery, preferably in microfinance or retail lending
Strong understanding of credit risk, loan lifecycle, and customer behavior
Proven leadership and team management skills
Excellent negotiation, communication, and analytical abilities
Familiarity with digital collection tools and MIS systems is a plus
staff retention, and a culture of continuous growth.
Key Competencies
- Strategic Thinking: Ability to design and execute effective collection and recovery strategies aligned with organizational goals.
- Analytical Skills: Strong capability to analyse portfolio performance, repayment behaviour, and risk trends to inform decision-making.
- Leadership & People Management: Proven ability to inspire, mentor, and manage diverse teams to achieve results.
- Negotiation & Conflict Resolution: Skilled in handling sensitive client discussions, negotiating repayment plans, and maintaining professionalism.
- Regulatory & Compliance Knowledge: Sound understanding of microfinance regulations, ethical collection practices, and risk management principles.
- Results Orientation: Focused on achieving KPIs including PAR reduction, recovery targets, and efficiency improvements.
- Communication & Interpersonal Skills: Excellent verbal and written communication with the ability to engage clients, staff, and senior management effectively.
- Adaptability & Innovation: Ability to embrace digital tools, innovate recovery processes, and respond proactively to market and client dynamics.
- Integrity & Customer-Centric Approach: Demonstrates ethical standards, respect for clients, and commitment to protecting the organization’s reputation.
Application Instructions
The care and protection of children and vulnerable adults is our top priority. We take our responsibility to protect those we work with seriously. We have extensive Child and Adult Safeguarding policies and protocols in place to safeguard children and the communities we serve. We condemn all forms of exploitation or abuse of children or adults and have a zero-tolerance policy for incidents of violence, especially against children.
All candidates must be professing and practicing Christians whose conduct and depth of character are governed by personal Christian convictions. Interested and suitably qualified individuals should forward their applications, attaching copies of their academic and professional certificates, detailed CV indicating work experience, daytime contact, and addresses of 3 professionally relevant referees to reach on or before Friday, 19th September 2025.
Important Notices:
The CV must be in PDF format, and all the attachments scanned into one PDF document.
VisionFund Kenya is a registered Data processor and controller, by submitting your application you consent to using your Data for recruitment purposes.
VisionFund Kenya is an Equal Opportunity Employer. We do not require payment during the recruitment process.
Applicant Types Accepted:
Local Applicants Only
Potential interview questions
| How have you developed and implemented effective collection strategies in your previous roles? | This question assesses your strategic approach towards collections management. | Describe a specific strategy you implemented and its measurable impact. |
| Can you give an example of how you managed a team under pressure? | The interviewer wants to evaluate your leadership skills in challenging situations. | Pro members can see the explanation. |
| What techniques do you use to analyze repayment trends? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a challenging negotiation you handled. What was the outcome? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure compliance with regulatory standards in your recovery processes? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you foster a culture of accountability within your team? | Pro members can see the explanation. | Pro members can see the explanation. |
| What approaches do you take to minimize credit losses? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you used digital tools to improve collection processes? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 9 months ago
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Updated 8 months ago
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Source:
wvi.org
