Client Systems Engineer

Contract

This is a NO-B contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 2 years of experience, depending on education.

Salary

The salary for this job should be more than 2,367 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The Department of Information Management and Technology (IMT) has an operational and strategic role. On the one hand, the department provides relevant, quality, reliable and cost-effective IT services in order for the Organization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs, establishing and managing projects to address these requirements. The Chief Technology Officer sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and underlying technology platforms for digital workplace and enterprise information systems through the following teams:

i. Application and Information Management: Manages enterprise applications, platforms and the development of information systems that support the digital transformation;

ii. Architecture and Infrastructure: help sets the overall technology architecture and standards and manages technology infrastructure foundation;

iii. Workplace and Collaboration Services: Manages technology platforms and services for a digital workplace, including tools for end-users and collaboration services;

iv. Operations and User Support: Support and operates IT services and technology platforms; supports users for issues and requests related to IT services and corporate business processes.

DESCRIPTION OF DUTIES

Under the direct supervision of the Group Lead (Infrastructure and Operations Management) and the overall supervision of the Team Lead (Operations and User Support), the incumbent will ensure delivery of workplace technologies to end-users are based on approved standards and methods. The incumbent will be required to work with IMT colleagues in HQ andother offices to ensure that software applications and operating systems arestandardized and configured based on organizational requirements, in line with IMT security policies and procedures.

- Implement the latest software technologies (including SaaS solutions) for client workstations globally based on WHO business requirements ensuring optimum integration with other standard technologies.

- Automate the installation and deployment of software packages,standard tools, and end user applications.

- Support end user client workstation environment ensuring deployment of regular patches and software updates to all managed desktop workstations globally.

- Test, customize, and package workplace core software technologies,windows upgrades, and other software deployments and updates.

- Support software license provisioning of various SaaS enterprise solutions as per business need.

- Evaluate non-standard software requests in line with business needs, recommend solutions, and update the list of standard software as required.

- Configure and implement the workplace active directory and enduser profiles.

- Resolve managed desktop issues relating to operating system, Direct Access and software, maintaining organizational and user file shares, permissions, quotas and DFS.

- Prepare relevant documentation and update SOPs where necessary.

- Implement tools and process to meet SLAs/OLAs and other key performance indicators are met.

- Work in shifts as required to support extended operating hours.

- Perform other duties and responsibilities as assigned by the supervisor.

REQUIRED QUALIFICATIONS

Education

Essential:

- University degree in computer science, telecommunications, or information management, or related discipline. Desirable:

- Relevant professional training and/or certification (e.g. Microsoft Certifications, ITIL Certifications, etc.).

Experience

Essential:

- At least 2 years experience in the area of ICT operations and support, including:

--> Systems Administration and Operations - intermediate level required;

--> ICT Platform and Software Engineering - intermediate level required;

--> ICT User Support and Training - intermediate level required;

--> Technical Documentation and Communication - intermediate level required;

--> Applications and Software Packaging - intermediate level required;

--> Extensive experience of application management, configuration, automated installations. Desirable:

- Experience working in an IT environment in a large national, multi-national or international organization and familiarity with the UN system.

Skills

--> Knowledge of Microsoft Office 365 Apps and other cloud-based productivity tools.

--> In-depth knowledge of all Microsoft Windows operating systems.

--> In-depth knowledge of Windows Active Directory technologies.

--> In-depth knowledge of Group policy management, complex scripts, software center, BitLocker.

--> Strong knowledge in networking methodologies especially relating to Remote Access and VPN.

--> Excellent understanding of file permissions, file sharing, quotas & Distributed File systems.

--> Ability to acquire an understanding, identify underlying issues or causes, and resolve complex problems.

-->Skilled in application management, configuring, automating installations, and ensuring the functioning of corporate legacy applications in the new environment.

WHO Competencies

1. Teamwork
2. Respecting and promoting individual and cultural differences
3. Communication
4. Producing results
5. Moving forward in a changing environment

Use of Language Skills

Essential:

- Expert knowledge of English. Desirable:

- Beginners knowledge of French.

REMUNERATION

Remuneration comprises an annual base salary starting at MYR 122,690 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.