Client Support Assistant
Perform client-related support services efficiently
This opening expired 2 years ago.
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Overview
Perform client-related support services efficiently
You have:
- Three years of relevant experience in office/management support work, including human resources, travel, and/or finance.
- Secondary School Education.
- Working knowledge (proficient - level C) of English and Spanish.
- Very good knowledge of the MS Office applications, Internet and office technology equipment.
- Candidates must be nationals of the country of the duty station or possess an existing visa/work permit and reside within commuting distance of Santiago, Chile.
Organizational Setting
The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensure the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improve the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.
The post is located in the Shared Services Centre (SSC) based in the Regional Office for Latin America and the Caribbean (RLC) in Santiago, Chile.
Main Purpose
The Client Support Assistant performs the full range of client-related support services contributing to the smooth and efficient running of the work unit.
Supervision Received/Exercised
The Client Support Assistant reports to the National Professional Officer (SSC) under the overall guidance of the Client Support Associate. The incumbent operates independently on routine matters. Supervision received is focused on the quality of work outputs and provides for on-the-job learning.
Working Relationships
The Client Support Assistant works closely with a wide range of colleagues, with business units and with immediate clients within the Organization, providing procedural guidance and information.
Key Functions/Results
• Assist FAO personnel, transaction initiators and approvers in processing Procure to Pay, Finance, Travel and HR transactions in the FAO Global Resource Management System (ORACLE) and advise on FAO rules and procedures. • Assist users in operating FAO corporate systems (Budget Maintenance Module, Management Information System, Taleo, and you@fao). • Handle incoming queries through a tracking system and phone within the established Service Level Agreement. • Manage accesses for FAO Administrative systems. • Escalate issues and complex queries to a higher level if necessary. • Identify where users encounter problems in processing transactions, identify data discrepancies in the system and escalate. • Participate in testing system changes. • Initiate a variety of routine transactions in the FAO Global Resource Management System. • Draft routine documents and correspondence. • Perform other duties as required.
Impact Of Work
The incumbent's work impacts directly on the smooth and efficient running of the Office and the overall output of the work unit.
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Minimum Requirements
Education: Secondary School Education. Experience: Three years of relevant experience in office/management support work, including human resources, travel, and/or finance. Languages: Working knowledge (proficient - level C) of English and Spanish. IT Skills: Very good knowledge of the MS Office applications, Internet and office technology equipment. Residency: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.
Competencies
• Results Focus • Teamwork • Communication • Building Effective Relationships • Knowledge Sharing and Continuous Improvement
Technical Skills
Very good knowledge of corporate computerized financial/travel/human resources systems and administrative procedures and policies.
Desirable Qualifications And Skills
• Work experience in more than one area of work. • Good knowledge of FAO's organizational structure.
Potential interview questions
| Can you describe a time when you assisted a client and what was the outcome? | This question assesses your experience and effectiveness in a client support role. | Discuss a specific example that highlights your problem-solving and customer service skills. |
| How do you prioritize tasks when you have multiple client's requests at the same time? | This question evaluates your organizational skills and ability to handle stress. | Pro members can see the explanation. |
| What steps do you take to ensure accuracy in financial data processing? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you stay updated with changes in office management practices? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time you worked in a team. What was your role and the outcome of the project? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
fao.org
