Client Services Assistant

Admin

Overview

Provide administrative and client support to resettlement team

You have:

• Undergraduate degree preferred; ideally in Social Work, Human Services, or related field
• Prior related work experience, including customer service, compliance with program requirements, and accurate and timely recordkeeping
• Fluency in English, spoken and written. Relevant second language abilities preferred
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, integrity, and equality as defined in the IRC Way
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively

Job Description

Job Overview/Summary: The Client Services Assistant provides administrative and client support services to the Resettlement team, refugees, and other qualified immigrants to support the best possible resettlement experience and the achievement of client self-sufficiency. They carry out services with a strong emphasis on empowerment through a strengths-based approach that supports clients to thrive in their community.

Major Responsibilities:

Responsibilities include, but are not limited to:

· Provide a wide variety of direct client services through a trauma-informed framework that safeguards and promotes the dignity and self-determination of clients. Connect clients with IRC and partner resources with a focus on clear and timely communication.

· Work across teams (Employment, Health and Wellness, Resettlement, Education, Immigration) to communicate client information, advocate on their behalf, and support the coordination of services. Ensure cross-departmental dissemination of intake information regarding newly enrolled clients.

· Perform various administrative tasks including but not limited to financial reconciliations, requesting checks, and printing vouchers. Coordinate and track the receipt and distribution of client documents and complete data entry procedures in accordance with program and organizational requirements. Prepare client applications for Social Security.

· Develop and maintain partnerships with community organizations for client referrals as needed.

· Assist in setting up client utilities.

· Satisfy recordkeeping requirements.

· Assist caseworkers with case management duties, as needed.

· Other duties as assigned.

Job Requirements:

· Undergraduate degree preferred; ideally in Social Work, Human Services, or related field

· Prior related work experience, including customer service, compliance with program requirements, and accurate and timely recordkeeping

· Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, integrity, and equality as defined in the IRC Way

· Strong organizational skills and attention to detail

· Proven ability to contribute both independently and as a key team member

· Fluency in English, spoken and written. Relevant second language abilities preferred

· Reliable, professional, resourceful, team-oriented, and sensitive to cultural differences

· Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively

· Proficient in Microsoft Office applications (Word, Excel, Outlook)

Working Environment: Standard Office Work Environment, potentially supplemented with occasional remote work.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications

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Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: rescue.org