Client Responsiveness Assistant (Syria Country Program)

Programme & Policy

Overview

Contribute to monitoring IRC programs for high-quality programming.

You have:

• Formal education is required.
• Basic understanding of Monitoring and client feedback mechanisms.
• Ability to undertake M&E/MEAL activities based on guidance from the supervisor.
• Minimum one year of experience is required and/or coursework in monitoring & evaluation research methods.
• Experience working with communities of diverse backgrounds.
• Good written and verbal communication skills.
• Excellent skills in Microsoft Office applications, especially Excel and Word.
• Proficiency in Arabic, both written and spoken.

Job Description

Reporting to the Senior Client Responsiveness senior Officer, the CR Assistant carries out well defined tasks that will contribute to strengthened monitoring efforts of IRC programs with the aim of optimizing monitoring, evaluation, accountability, and learning capacities of the IRC mission in NWS to ensure high-quality programming for our clients and support the global ambitions of IRC Strategy 100.

Duties and Responsibilities:

Monitoring Activities (100%)

- Collaborate with program to ensure routine collection of complaints, suggestions or feedback from clients through proactive feedback channels according to the assigned workplan; - Support the field organization of client satisfaction survey, and client feedback collection systems; - Set-up and manage accountability desks at the distribution or event sites; - Collect feedback from suggestion boxes and other feedback channels as per the SOP - Input and maintain up-to-date monitoring and client databases; - Produce simple reports as requested by supervisor; - Other related duties as assigned.

Key Working Relationships

Position Reports to: Client Responsiveness Senior Officer

Position directly Supervises: NA

Other Internal and/or external contacts: Support and Program Departments.

Qualifications

- Formal education is required; - Possess a basic understanding of Monitoring and client feedback mechanisms and functions; - Ability to undertake M&E/MEAL activities based on guidance from the supervisor; - Minimum one year of experience is required and/or coursework in monitoring & evaluation research methods, and quantitative and qualitative analysis is a plus; - Experience working with communities, youth and adults of diverse backgrounds; - Good written and verbal communication skills; - Excellent listening skills - Excellent skills in Microsoft Office applications, especially Excel and Word; - Proficiency in Arabic, both written and spoken.

At IRC - we are committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment.

We acknowledge and honor the fundamental value and dignity of all individuals. We are an Equal Opportunity Employer and consider all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, marital status, veteran status, disability or any other human demographic.

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing, and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate, and retain qualified national staff in our programs.

Gender Equality: IRC is committed to narrowing the gender gap. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Client Responsiveness: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Diversity and Inclusion: at IRC, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.

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Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: rescue.org