Client Intake Intern

IRC leading from HARM to HOME.

Qualifications RESPONSIBILITIES:

•Coordinate with IRC’s Resettlement, Child Protection, Immigration, Health and Wellness, Education and Learning, Economic Empowerment and Development and Communications Departments •Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff •Assess documentation of visitors to determine eligibility of services •Schedule appointments for all programs depending on eligibility of client •Answer and direct incoming phone calls •Assist staff with clerical and administrative duties •Display sensitivity to cultural and personality differences of refugee clients. •Respect their beliefs and values. •Adhere to IRC policies, particularly those related to confidentiality and client privacy •Communicate effectively in person and by telephone • Other related duties as assigned

LEARNING OBJECTIVES:

1.Understand scope of IRC services and programs available for a variety of immigrant and refugee groups in New York City 2.Improve communication and customer service skills in a linguistically and culturally diverse environment 3.Learn about refugee resettlement issues and processes

Qualifications · Previous administrative experience preferred, but not required · Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) · Cultural sensitivity and detail oriented with the proven ability to meet deadlines · Ability to effectively communicate and work as a team member in a cross-cultural environment; · Ability to communicate clearly and effectively in English; additional fluency in Arabic, Dari, Pashto, French, Spanish or Kiswahili preferred · Willing to learn about IRC history, philosophy, global work, and local efforts · Willing to adhere to IRC volunteer and workplace policies. · Availability Monday-Friday from 9 AM-5 PM

IRC leading from HARM to HOME.