Client Benefits Navigator

The Client Benefits Navigator helps community members identify, screen, apply for, and ultimately secure benefits for which they are eligible. The goal is to connect community members to benefits to further their economic livelihoods and long-term financial stability and success. The Benefits Navigator conducts research and contacts public and private resources such as (but not limited to): SNAP, Medicaid/Medicare, Health Insurance (Employer or ACA marketplace), temporary cash assistance programs, and childcare. The Client Benefits Navigator operates under close supervision with moderate latitude for the use of independent judgment and initiative.

Responsibilities:

- Research public and private benefits, resources, & opportunities in the Dallas metropolitan area, including cash assistance programs, healthcare, disability, childcare, and centers for special needs. - Perform intake with qualified program participants to assess the needs of each individual/family. - Create a benefits plan for each family, paying close consideration to employment, home, and care center locations. Assist in the application and negotiation of childcare contracts for community/neighbor-based childcare arrangements. - Collaborate with Food Security team to provide supplies for clients awaiting benefits. - Join Food Security Workshops to answer questions about public benefits related to food (SNAP/WIC). - Create visual, audio, and interactive learning tools. - Provide follow-up with providers and families to assess the effectiveness of childcare plans. - Liaise between childcare providers, parents, caseworkers, employment specialists, and other colleagues. - Comply with case file management and reporting requirements. - Other duties as assigned.

Requirements:

- Bachelor’s degree in related field of study preferred. - Relevant professional experience required; minimum of 1 year experience strongly preferred. - Demonstrated success communicating effectively in a multi-cultural environment. - Proven ability to contribute both independently and as a key team member. - Self-starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base (Arabic, Burmese, Kiswahili, Farsi, Dari, French, or Spanish) is preferred. - Proficient in Microsoft Office applications (Word, Excel, Outlook). - Valid driver’s license, access to reliable vehicle with current insurance, and the ability to travel daily throughout the service delivery area (home visits, agency visits, service provider visits etc). - Working Environment: Standard office work environment. Occasional need for work outside of traditional business hours. Ability to lift 25-30 lbs.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications Update