CIK & Operations AmeriCorps VISTA
Support front desk operations and ensure smooth visitor flow
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Overview
Support front desk operations and ensure smooth visitor flow
You have:
- High school diploma required; some university education preferred.
- Fluent in English with strong verbal and written communication skills. Additional language capacity preferred.
- Valid driver's license, active insurance policy, and access to reliable transportation required.
Major Responsibilities:
- Support front desk operations: Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours. Ensure that incoming clients and community members are connected to IRC direct service staff for successful service delivery. - Answer and direct incoming telephone calls from client and community members for the Tallahassee offices. Take messages and answer basic questions. - Maintain office equipment including copier, fax, printer, scanner, and projector in good working order. Arrange for maintenance and repair as needed. The upkeep of this equipment is vital in supporting direct service staff. - Distribute client donations to direct service staff to ensure that clients receive essential items to increase self-sufficiency. - Work closely with Operations Coordinator to accurately track incoming and outgoing contribution-in-kind items to clients. - Receive and distribute mail. Process outgoing mail and deposit in mailbox on daily basis. - Comply with agency policies and protocol. - Other tasks and projects as directed by supervisor.
Qualifications Education: High school diploma required; some university education preferred.
Demonstrated Skills & Competencies:
- Fluent in English with strong verbal and written communication skills. Additional language capacity would be preferred. - Demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook - Must be well-organized, reliable, professional, detail oriented and flexible. - Desire to work as a team member and in a multicultural workplace. - Must have a valid driver’s license, active insurance policy, and access to reliable transportation.
Working Environment: Standard office environment. Hybrid schedule based on team capacity.
Potential interview questions
| Can you describe a time when you efficiently managed multiple tasks at once? | This question assesses your organizational and multitasking abilities in a busy environment. | Provide specific examples demonstrating your approach to prioritizing and managing tasks effectively. |
| How do you handle difficult clients or visitors? | The interviewer wants to assess your conflict resolution and communication skills. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
