Child-Sponsor Connection Specialist

Overview

Join our mission to enhance child-sponsor connections.

You have:

• Bachelor's degree in communications, human-centered design, behavioural science, or related field (Master’s preferred).
• Minimum 5 years in customer experience design, digital engagement, or human connection design, ideally in a nonprofit or mission-driven setting.
• Human-centered design thinking and prototyping.
• Strong project coordination and cross-cultural collaboration.
• Behavioral insights, storytelling, and content design.
• Comfort with safe digital communication tools/platforms.
• Excellent written and verbal English is required; additional languages are an asset.
• Occasional international travel may be required.

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

Important: This is a 1 year contract position to cover Maternity Leave.

The role is working to enhance the heart of World Vision Child Sponsorship – connection. By working collaboratively and creatively, you will design and enable safe, meaningful, and joyful experiences that deepen the emotional bond between children and their sponsors.

Working in close partnership with Field Offices (FO), Support Offices (SO), content creators, IT specialists, and child protection leads, this role helps shape multi-format experiences, including photos, videos, voice messages, digital interactions, and games that go beyond traditional letter writing.

The role relies on cross-functional collaboration to test, adapt, and implement these experiences at scale. It brings together diverse perspectives from across the partnership to ensure that innovations are context-sensitive and aligned with both child and sponsor needs.

Ultimately, this role contributes to increasing sponsor satisfaction, boosting Net Promoter Scores (NPS), and improving sponsor retention by fostering interactions that feel personal, heartfelt, and trustworthy—while safeguarding the dignity and well-being of every child.

MAIN RESPONSIBILITIES

Stakeholder Collaboration

Collaborate and influence with Field and Support Offices, and WVI Sponsorship colleagues to pilot and implement new, safe interaction types.

Design and Execution Design and test safe, innovative child-sponsor connection experiences based on field insights, behavioural data, and sponsor expectations.

Virtual Field Experiences (VFEs) Support Virtual Field Visits and digital event coordination to provide immersive and safe sponsor experiences.

Best Practice Scaling Develop and maintain best practice guidelines for safe, meaningful child-sponsor connections.

Reporting and Evaluation Evaluate sponsor satisfaction and child feedback to continuously improve interaction formats.

Safeguarding Coordinate safe delivery of standard sponsorship products (e.g., letters, photos, videos) per SO requirements.

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE

• Bachelor's degree in communications, human-centered design, behavioural science, or related field (Master’s preferred).
• Minimum 5 years in customer experience design, digital engagement, or human connection design, ideally in a nonprofit or mission-driven setting.
• Human-centered design thinking and prototyping.
• Strong project coordination and cross-cultural collaboration.
• Behavioral insights, storytelling, and content design.
• Comfort with safe digital communication tools/platforms.
• Excellent written and verbal English is required; additional languages are an asset.
• Occasional international travel may be required.

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 8 months ago - Updated 8 months ago - Source: wvi.org