CHIEF OF SECTION, SERVICE DELIVERY

Contract

This is a P-5 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 10 years of experience, depending on education.

Salary

The salary for this job should be between 152,777 USD and 191,465 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting This position is located within the United Nations Assistance Mission for Iraq (UNAMI), Baghdad. The Chief of Section, Service Delivery, will report to the Chief of Mission Support (CMS).

Responsibilities Within the delegated authority, the Chief of Section, Service Delivery P-5, is responsible for the following functions:

• Exercises managerial and supervisory control over all logistics, technical and operational support services within the Service Delivery Pillar. He/she works in close cooperation with Mission Service Delivery unit chiefs to ensure that the demands for goods and services are planned and resourced, forecasted, accurate, and submitted in a timely manner to allow for processing through the supply chain in time to meet client requirements. He/She is responsible for planning, coordinating and delivery of medical support services to all components of the Mission as well as other UN entities and partners in close coordination with Headquarters and national health authorities.The incumbent contributes to planning for and resourcing operational requirements in close coordination with all mission components to ensure successful implementation of mission mandated tasks.

• Manages and coordinates all multifunctional support services requirements between the UN Headquarters, mission components and other UN and non-UN entities to ensure efficiency and effectiveness of support services. He/she acts as the principal liaison between the mission, the regional service centre, and the Headquarters as appropriate, for support delivery service matters and co-ordination of day to day support services at the mission Headquarters, sectors and field offices. The incumbent implements UN Headquarters policies and develops mission procedures to ensure support services satisfy UN regulations and rules.

• Initiates the development and implementation of the service delivery work plan, prioritizes and anticipates requirements. He/she implements policies and procedures to facilitate achieving work plan goals.

• Develops and monitors Key Performance lndicators to ensure consistency and improvements in service delivery.

• Conducts overall planning and coordination of logistics support services for deployment/ redeployment of field offices in all regions of the mission. He/she ensures that logistical requirements take account of gender-specific needs. The incumbent acts as work force planner, hiring manager and first reporting officer for the Service Delivery Pillar and unit chiefs respectively.

• Assumes responsibilities of the Certifying Officer for the budget allocation to Mission Service Delivery. The incumbent is required to chair or be a member of technical and operational bodies. The incumbent advises senior management (CMS or any other relevant civilian Head of Component), on support services management, structures and staffing levels ensuring that they are, at all times, adequate to meet the requirements of the mission support concept.

• Ensures timely and proper management of UN owned assets and contractual services of high financial value under the control of Service Delivery Section.

• Coordinates budgetary requirements for the Service Delivery Pillar, submitting budget performance reports and contributing to the mission’s overall budget submission in close coordination with the mission section chiefs and CMS.

• Provides technical and professional response to the Board of Auditors and Office of Internal Oversight Services audit observations, and ensures that agreed observations are implemented in a timely manner.

• Performs other related duties including deputising for Chief Mission Support as required.

  Competencies PROFESSIONALISM: Knowledge of the substantive field of work in the area of Supply Chain and Service Delivery; Ability to produce reports and papers on technical issues and to review and edit the work of others; Ability to apply UN rules, regulations, policies and guidelines in work situations; Ability to apply discretion and sound judgment in applying technical expertise to resolve complex and/or sensitive issues; Knowledge of logistics service delivery operations; procedures and practices; Knowledge of project management; Ability to develop and ability to apply logistics procedures and programmes; Ability to provide professional technical advice in a broad range of logistics areas; Knowledge of institutional mandates, policies and guidelines related to logistics service delivery and knowledge of the institutions of the UN system; Excellent negotiating and leadership skill; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments; Observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations.

ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

CLIENT ORIENTATION: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

LEADERSHIP: Serves as a role model that other people want to follow; Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvement, does not accept the status quo; Shows the courage to take unpopular stands; Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

JUDGMENT/DECISION-MAKING: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.

Education Advanced university degree (Master's degree or equivalent) in business administration, engineering, logistics, medical, aviation or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

Work Experience A minimum of 10 years of progressively responsible experience in at least 3 of the following Logistics areas is required: Fleet Management, Air Operations, Medical Services, Construction, Building-Facilities Management, Conference Services, Rations, Fuel, Supply Chain Planning, Logistics, Warehousing, Asset & Inventory Management, Passenger & Cargo Transport and Contract Management. At least 4 years of management experience in the area of Supply Chain and Service Delivery is required. At least 2 years in managing Supply Chain and Service Delivery Operations in an international environment is required. Experience in planning, deployment or sustaining field operations is desirable. Experience in managing complex Supply Chain and Service Delivery operations in a conflict or post-conflict environment with scarcity of resources is desirable. Experience in management and coordinating emergency medical response in a complex field environment is desirable. Experience in crisis management as a senior advisor or member of the senior or strategic leadership team in a UN field mission or a comparable organization in a conflict or post-conflict situation is highly desirable.

Languages English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of Arabic is desirable.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice - Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

• Staff members of the United Nations Secretariat must fulfill the lateral move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral moves in their Personal History Profile (PHP) and cover letter.

• The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

  United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.