Chief Information Officer (CIO)/ Deputy Director, Information Management Services

Contract

This is a D-1 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 15 years of experience, depending on education.

Salary

The salary for this job should be between 196,021 USD and 247,358 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting The Bureau of Administration and Services (ADB) plays a lead role in the efficient and effective administrative management of the Organization by ensuring the provision of high-quality physical and human resources, applying the highest standards of work ethics and conduct, and using results-based management skills and tools to support the Organization in implementing its Strategic Objectives. ADB is responsible for the coordination and administration of the following administrative and management services: information and communication technology services; information security; human resources management; building management and conference services; document and record management; language and publications services; secretariat services for the ICAO Assembly and Council; revenue-generating activities; and travel services.

The incumbent reports directly to the Director, ADB (D/ADB) and is responsible for providing strategic leadership and overall direction to all information and communication technology (ICT) activities in support of ICAO’s programmes, including implementation of ICAO’s digital transformation strategy. She/he fosters a culture of creativity, collaboration and learning in the digital work environment. The incumbent drives the strategic transformation of the ICT function and leads the management and enforcement of ICAO-wide corporate ICT guidance, frameworks, standards and policies. The incumbent is responsible for overseeing ICT’s implementation of information security operations and appropriate information security controls. The incumbent is also responsible for ensuring confidentiality and for providing assistance, as well as access to requested systems and data during audits, investigations and incident response by the information security team.

Responsibilities Function 1 (including expected results) Provides strategic leadership and overall direction in the management of the Organization’s ICT activities, achieving results such as: - Establish strategy and priorities, and guide the overall application of digital solutions to ICAO’s work programmes and activities. - Provide leadership in support of the implementation of ICAO’s digital transformation strategy. - Drive modernization of ICAO ICT infrastructure and services, including reduction in on-premises hosting and increasing the utilization of cloud services, Artificial Intelligence (AI), and other new and transformative technologies. - Lead ICT change management processes across ICAO, conceptualizing, developing, coordinating and implementing innovative strategies and interventions. - Proactively identify technology solutions to the current and potential needs of ICAO programmes, in collaboration with business owners; develop the necessary standards, policies and architectures for effective operations. - Lead the development and enforcement of ICAO’s ICT guidance, regulations, and policies based on industry standards and best practices; monitor their effectiveness; and recommend changes to meet the Organization’s evolving business needs. - Define measurable key performance indicators and ensure the achievement of IT service levels. - Lead the preparation of the Organization’s Business Plan on information and communication technology. - Provide critical business intelligence on overall trends and emerging issues in the areas of ICT to position ICAO to proactively anticipate, plan and meet organizational needs. - Coordinate the remediation of findings and recommendations related to ICT by internal and external audits and evaluations, as well as the Joint Inspection Unit and the Evaluation and Audit Advisory Committee. - Keep abreast of related trends, opportunities and risks to ensure the best use of available technologies; ensure that installed technologies are up-to-date and responsive to business needs, and identify emerging technologies that could be useful to ICAO.

Function 2 (including expected results) Manages and directs the work and staff of ICT, achieving results such as: - Provide effective direction and guidance to the ICT staff to ensure the timely, efficient and effective delivery of services to the Organization. - Lead the development and implementation of the Organization’s Business Plan for ICT. - Oversee the planning and preparation of work plans and resource requirements for ICT. - Lead, manage and motivate staff, fostering good performance and teamwork; evaluate staff performance, mentor, coach, and promote staff training and career development; engender a strong client focus among staff. - Recommend and implement changes or additions to ICAO’s technology base that enhance the Organization’s ability to provide superior customer service, support business requirements, and create career growth opportunities.

Function 3 (including expected results) Leads the preparation of documentation, working papers and reports on ICT, and provides expert advice and guidance, achieving results such as: - Lead the preparation of working papers and reports to the Governing Bodies, in relation to ICT as required, and implement decisions of the ICAO Assembly and the Council. - Provide expert advice to the Director and the Information Management Committee (IMC), and where needed, formulate ICAO’s response and prepare related strategic papers on ICT matters/operations. - Ensure consistent application and enforcement of administrative policies and procedures in the afore-mentioned areas, including effective information management governance, oversight and compliance. - Update and monitor the implementation of ICAO’s information technology (IT) Strategic Plan. - Advocate for and build awareness of the strategic value of digitally-based innovation, and engender a common digital vision and commitment to high performance across ICAO, including providing necessary training for staff. - Drive ICT organizational change to support ICAO-wide integration of information management systems and administrative reforms, in collaboration with key business stakeholders.

Function 4 (including expected results) Leads, supervises and manages the Operational Plan for Information and Communication Technology (ICT), achieving results such as: - Exercise overall management responsibilities, including planning, supervising and ensuring the implementation of the operational plans; manage the use of funds effectively. - Coordinate and oversee the preparation and implementation of the ICT budget for the Organization. - Direct and manage the Organization’s ICT services, including the development, strategy and transformation of the ICT infrastructure; coordinate and enforce standards, procedures and guidelines for ICT and related issues. - Influence, facilitate and lead the design and implementation of major ICT system initiatives (such as enterprise resource planning projects), ensuring organization-wide approaches. - Ensure the management of ICT through leveraging of functionality for improved business results; implementation of best practices; and enhanced client services and information sharing. - Ensure robust and secure IT infrastructure/IT systems and services that support ICAO’s remote work environment. - Oversee ICT’s implementation of information security operations and appropriate information security controls. - Ensure confidentiality and provide assistance, as well as access to requested systems and data during audits, investigations and incident response by the information security team.

Function 5 (including expected results) Represents ICAO, as required, at designated boards, committees or conferences related to ICT achieving results such as: - Represent the Organization at international and UN system inter-organizational meetings and negotiations on ICT matters. - Promote the Organization's ICT strategies and policies within the UN system. - Develop and support effective relationships with IT industry leaders, contributing to the development and acceleration of technology-enabled solutions in the Organization. - Serve as Secretary to the Information Management Committee (IMC).

Function 6 (including expected results) Performs other related duties, as assigned.

Competencies Professionalism: Demonstrated professional competence in information management, ICT and change management, as well as ability to lead in a fast-changing environment. Sound knowledge of project management and the implementation of Enterprise Resource Planning (ERP) systems and Integrated Information Management Systems, as well as implementation of cloud computing solutions. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Accountability: Takes ownership for all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

Leadership: Serves as a role model that other people want to follow; empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvement; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

Vision: Identifies strategic issues, opportunities and risks; clearly communicates links between the Organization’s strategy and the work unit’s goals; Generates and communicates broad and compelling organizational direction inspiring others to pursue that same direction; Conveys enthusiasm about future possibilities.

Building Trust: Provides an environment in which others can talk and act without fear of repercussion; manages in a deliberate and predictable way; operates with transparency; has no hidden agenda; places confidence in colleagues, staff members and clients; gives proper credit to others; follows through on agreed upon actions; treats sensitive or confidential information appropriately.

Empowering Others: Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work; encourages others to set challenging goals; holds others accountable for achieving results related to their area of responsibility; genuinely values all staff members’ input and expertise; shows appreciation and rewards achievement and effort; involves others when making decisions that affect them.

Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.

Education Essential: Advanced university degree (Master’s Degree or academic equivalent) in computer science, information systems, information security, software engineering, mathematics, statistics, business or public administration, or in a related area.

Work Experience A minimum of fifteen (15) years of progressively responsible experience in information systems management or related field is required.

Experience in the areas of information and communication technology strategic management, and enterprise architecture framework is required.

At least five years of managerial experience at senior executive level in a public or private sector organization is required.

Experience in leading ICT change management initiatives in a public or private sector organization is required.

Experience in the area of digital identity or data privacy is required.

Experience in the delivery of solutions related to information security is required.

Experience in managing and directing design and implementation of highly secure information technology solutions, including with respect to cryptographic controls, integrated authentication solutions and threat modelling is required.

Experience with ISO27000, ITIL and CCM (Cloud Controls Matrix) frameworks is desirable.

Experience in cloud computing solutions and Enterprise Resource Planning systems is desirable.

Experience in managing working groups and providing policy advice to senior leadership on information security risk management is desirable.

Languages Essential Fluent reading, writing and speaking abilities in English.

Desirable A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

Assessment Evaluation of qualified candidates will include a competency-based interview and any other assessments deemed necessary.

Special Notice The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.”

Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

It should be noted that the maximum period for which a staff member at the D-1 level can serve is eight (8) years. The initial appointment will be on a fixed-term non-career basis for a period of four (4) years (first year is probationary for an external candidate). A second fixed-term non-career appointment may be granted to the incumbent, subject to re-appointment procedures. The combined duration of the initial and second fixed-term contracts shall not exceed eight (8) years.

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code. ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration: Level D-1 Rate Net Base Salary per annum + Post Adjustment (net) per annum(*) USD $103,660 +USD $47,476

(*) Post Adjustment is subject to change.

United Nations Considerations In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.