Chief, Commercial and General Services Section
Application deadline 6 days ago: Monday 8 Aug 2022 at 23:59 UTCOpen application form
This is a P-5 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 10 years of experience, depending on education.
The salary for this job should be between 161,758 USD and 202,719 USD.
Salary for a P-5 contract in BangkokThe international rate of 110,869 USD, with an additional 45.9% at this the location, applies.
Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.More about P-5 contracts and their salaries.
Org. Setting and Reporting The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote sustainable and inclusive development and regional connectivity in the Asian and Pacific region. ESCAP’s role as a regional development arm of the United Nations Secretariat is to support its membership with policy oriented research and analysis, normative support and technical assistance and capacity building, to respond to the development priorities and changing needs of the Asian and Pacific region.
This post is located in the Commercial and General Services Section (CGSS), in the Division of Administration (DA). The incumbent reports to the Director of Administration.
Commercial and General Services Section (CGSS) provides integrated conference and events management services for ESCAP Programme of Work as well as to other United Nations Secretariat departments and entities and United Nations Agencies, Funds and programmes. The scope of these integrated services includes operations of the United Nations Conference Center, meetings management and organization services, travel, transportation and visa services for meeting participants and delegates, catering and hospitality service, facilitation with the host country for protocol service and mail, archives and records services.
In addition to conference and events management support services, CGSS facilitates all official travel transport and visa requirements for ESCAP staff and UN client agencies. The section facilitates services related to the privileges and immunities for international staff which is provided for in the host country agreement between ESCAP and the Royal Thai Government.
The incumbent is responsible for the overall management of a large support service operation and coordinates the work and established service goals of the Section.
Responsibilities Under the direct supervision of the Director of Administration, the incumbent is required to perform the following functions:
- Plans and oversees the management of activities undertaken by the Section, which includes conference management services including management of United Nations Conference Center, mail operations, managing and archiving of records, messenger and transport services, travel, visa and shipping services, and host country relations services; ensures that programmed activities and services are carried out in a timely fashion, with high quality and cost-efficient manner.
- Provides overall coordination activities in ensuring the United Nations Conference Center provides the platform for the mandated activities in support of the intergovernmental meetings and conferences, in a forward looking, innovative and sustainable environment, keeping up to date with good practices and latest technological developments in the area of hybrid and/or virtual conference.
- Provides policy guidance to the Director of Division, on conceptual strategy development and management of the implementation of overall strategies and intra and inter-divisional policies and procedures.
- Oversees the development of overall income and cost recovery plan and strategy for the services provided including the development of forecasts and business plans; oversees performance and budget and monitors targets for all elements of the commercial operations of conference and general services on the basis of strategic and operational business plans.
- Researches, analyzes and assesses the patterns of demand for services in consultation with heads of service areas; negotiates, formulates and implements solutions to issues affecting the delivery of the Division's services, including the service provision to the non-Secretariat entities.
- Establishes and coordinates the consultation processes between staff of the Section and end- users for the adjustment and delivery of services; reviews recommendations for the cost- effective delivery of conference and general services.
- Contributes to the reporting to intergovernmental bodies on budget/programme performance or on programmatic/substantive issues, as appropriate, particularly those presented in biannual and/or annual reports including the long-term Capital Investment Projects related.
- Ensures that the outputs produced by the Unit/Section maintain high-quality standards; that reports are clear, objective and based on comprehensive data. Ensures that all outputs produced by the Section under his/her supervision meet required standards before completion to ensure they comply with the relevant mandates.
- Carries out programmatic/administrative tasks necessary for the functioning of the Section, including preparation of budgets, assigning and monitoring of performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance, interviews of candidates for job openings and evaluation of candidates.
- Supervises the administrative operations of the Section under his/her responsibility.
- Recruits staff for the Section taking due account geographical and gender balance and other institutional values.
- Manages, guides, develops and trains staff under his/her supervision.
- Fosters a working environment that generates innovative culture and combines individual and teamwork as well as communication among staff in the Section and across organizational boundaries.
- Management of modernized information systems, planning or workflow management computer applications and their implementation.
Performs other related duties as required.
Competencies Core Competencies
Professionalism: Knowledge of the substantive field of work in general and of specific areas being supervised. Ability to produce analytical reports, procurement proposals and papers on technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
Managing Performance: Delegates the appropriate responsibility, accountability and decision- making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.
Education Advanced university degree (Master's degree or equivalent) in business administration, logistics or operations management, engineering, public administration or related field.
A relevant first-level university degree in the above fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience A minimum of ten years of progressively responsible experience in administrative and/or logistical support services type operations in international organizations is required.
Proven management skills and experience in conducting negotiations is required.
Five years of experience in activities related to conference servicing and/or general services preferably in the United Nations system, other intergovernmental organizations, or in the private sector at the international level, is required.
Proven/practical experience in project management of large projects (for example, capital investment projects) is required.
Experience in the development and implementation of organizational and technological innovation and change management, related to conference and general services in an international multicultural setting is required.
Experience with modern management information systems, planning or workflow management computer applications and their implementation is desirable.
Experience managing and coordinating intergovernmental meetings / conferences using technology solutions and/or experience using new cadre of digital technology expertise to deliver effective international meetings / conferences using digital platforms is desirable.
Experience and demonstrated ability to develop and deliver high quality communications products to senior management and external partners, particularly across the UN and/or other intergovernmental organizations, its member states, delegates and UN counterparts is desirable.
Languages English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN official language is an advantage.
Assessment Qualified applicants may be evaluated through a competency-based interview and/or other assessment methods.
Special Notice Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. Staff of the United Nations Secretariat must fulfill the lateral move requirements to be eligible to apply for this vacancy and are requested to indicate all qualifying lateral moves in their Personal History Profile (PHP) and cover note.
For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 31 March 2022, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brunei Darussalam, Cabo Verde, China, Comoros, Cuba, Cyprus, Democratic People's Republic of Korea, Djibouti, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Haiti, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Namibia, Nauru, Norway, Oman, Palau, Papua New Guinea, Paraguay, Qatar, Republic of Korea, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Solomon Islands, Somalia, South Sudan, Thailand, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.