CBI Assistant - UNOPS LICA-4 - 2 positions

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UNHCR - UN High Commissioner for Refugees

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Application deadline 4 days ago: Friday 14 Jun 2024 at 23:59 UTC

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Hardship Level (not applicable for home-based)

A (least hardship)Family Type (not applicable for home-based)

FamilyStaff Member / Affiliate Type

UNOPS LICA4Target Start Date

2024-07-01Job Posting End Date

June 19, 2024Terms of Reference


• This position is advertised to internal and external applicants. Candidates must be legally present in México at the time of application, recruitment, and hire. Only Mexicans or candidates holding a permanent residency or valid work permit in México will be considered eligible.

• Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern, is subject to proof of full vaccination against COVID-19, independently of contract type and duration. The selected candidate(s) will be required to provide proof of vaccination prior to recruitment.

• Applications are encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

• Only short-listed candidates will be notified. The recruitment process might/could include a written test and/or oral interview for this job opening. No late applications will be accepted.

• UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training, or any other fees).

• This position is offered under UNOPS Local ICA contract until 31/12/2024 with possibility of extension.

• Remuneration: A competitive compensation and benefits package is offered. For more information on UN salaries, allowances and benefits, please visit the portal of the Office of HR Management of United Nations. UNHCR also offers comprehensive medical insurance and pension plans.

  1. General Background (Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. It also has a mandate to help stateless people.

In more than six decades, the agency has helped tens of millions of people restart their lives. Today, a staff of some 6,600 people in more than 110 countries continues to help about 60 million persons. To help and protect some of the world’s most vulnerable people in so many places and types of environment, UNHCR must purchase goods and services worldwide. For further information on UNHCR, its mandate and operations, please see http://www.unhcr.org.

The Cash-Based Interventions (CBI) Assistant to support the appeal mechanism of targeting is supervised by a CBI or Programme staff at a higher grade. S/he performs a variety of functions related to cash assistance activities within the office. The supervisor defines work processes and provides regular advice and guidance.

The incumbent will maintain relations with other units within UNHCR on the delivery of cash assistance to persons of concern. As per specific instructions, the incumbent may require liaising with operational partners and contractors working with UNHCR.

  1. Purpose and Scope of Assignment (Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)

Under the overall supervision of Senior CBI Assistant, the CBI Assistant will perform the following tasks:

Responsibility (process and functions undertaken to achieve results)

  • Assist in preparation of recurring reports as scheduled and special reports as required.
  • Assist in monitoring the implementation of the UNHCR CBIs with main focus on the Humanitarian Assistance Programme as well as the trends in the appeal process;
  • Realize Level 1 activity, i.e. phone calls to persons of concern in the appeal process to confirm possible discrepancy/situation not taken into consideration during the registration process;
  • Realize Level 2 activity of the appeal process, i.e. appeal interview for cases with confirmed discrepancy as per Level 1;
  • Study information available on the cases prior to realization of Level 2 KoBo questionnaire/appeal interview;
  • Provide basic information on available support mechanisms, tools to the people served;
  • Explain in a clear but respectful manner the aim of the appeal mechanism;
  • Attend to messages and calls related to the appeal mechanism;
  • Assist in meetings and activities related to the appeal mechanism as well as targeting in general;
  • Asist in data collection and reporting activities;
  • Ensure proper filing and record keeping;
  • Prepare background materials, working papers and tables for briefing and review sessions;
  • Prepare routine correspondence;
  • Perform other related duties as required;

Authority (decisions made in executing responsibilities and to achieve results)

  • When requested, liaise with populations assisted and partners.
  • Direct incidents and problems to the supervisor when they cannot be resolved at their level.
  1. Monitoring and Progress Controls (Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)

• As an active UNHCR team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNHCR and its beneficiaries in the accomplishment of her/his functions, including: - UNHCR office has sufficient administrative and local support for the field activities thus better able to meet the needs of persons of concern. - UNHCR’s policies, standards and procedures are constantly and coherently applied in the area of responsibility (AoR). - When requested, liaise with populations of concern, assistance beneficiaries, and partners. - Direct incidents and problems to the supervisor when they cannot be resolved at their level.

• Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment. • A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed

  1. Qualifications and Experience (List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)

a. Education (Level and area of required and/or preferred education)

• University degree (Bachelor’s) or equivalent in Business Administration, Economics, International Relations, Development, Social Science, Statistics, Information Technology or related fields with 1 year of relevant experience, or 2 years of relevant experience with High School Diploma in lieu of the Bachelor’s degree.

b. Work Experience (List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)

• At least 2 years of professional work experience in the relevant area/programmes is an asset, such as experience working in the UN or other international development organization;

c. Key Competencies (Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)

• Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Accuracy and professionalism in document production and editing; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Sound security awareness; • Have affinity with or interest in UNHCR’s mandate, volunteerism as a mechanism for durable development, and the UN System.

d. Desirable qualifications/skills/job experience:

• Knowledge of local context • Previous experience worki'ng in customer services or related with final clients. • Good working experience with databases • Good working expereince with data cleansing • Knowledge of UNHCR programmes and activities. • Completion of UNHCR’s learning programmes or specific training relevant to functions of the position. • Good working experience in MS/Excel • Minimum experience in MS/PowerBi

e. Competencies and values:

• Professionalism • Integrity • Accountability • Teamwork and respect for diversity • Commitment to continuous learning • Client and result orientation • Planning and organizing • Analytical Thinking • Technological awareness • Communication • Flexibility

Language Requirements:

Fluency in spoken and written Spanish is required; and working knowledge of English/French/Creole is an asset.Standard Job Description

Required Languages



Desired Languages



Additional Qualifications




Work Experience

Other information

This position doesn't require a functional clearance Home-Based


Added 7 days ago - Updated 8 hours ago - Source: unhcr.org