Cash-based Transfers Digital Financial Inclusion Specialist P3, London, UK

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WFP - World Food Programme

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Application deadline 5 months ago: Friday 19 Aug 2022 at 20:59 UTC

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


  • WFP is a 2020 Nobel Peace Prize Laureate
  • WFP offers a highly inclusive, diverse and multicultural working environment
  • WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
  • A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
  • We offer attractive compensation package (please refer to Terms and Conditions section)


The United Nations World Food Programme (WFP) is the world's largest humanitarian agency fighting hunger worldwide with the mission to help the world achieve zero hunger. Every day WFP works so that nobody goes to bed hungry and the poorest and most vulnerable, particularly women and children, are able to meet their food and other essential needs. In 2021 WFP transferred USD 2.3 billion in cash transfers to 42 million people (52% women and girls), in 69 countries. In addition, we supported 52 countries in setting up or scaling up their national G2P payment programmes. The Cash-based Transfers Division (CBT) leads the organization’s global efforts in cash operations and is an agile team that works with a range of innovative partners to enable WFP’s field operations through policy, technical advice and services. The Division is responsible for setting global normative frameworks and standards, and supporting WFP Regional Bureaux (RBs) and Country Offices (COs) establish and run quality cash operations, whilst increasingly supporting governments in establishing financially inclusive and assured payments systems. WFP wants to support 10 million women through their own accounts on which they receive humanitarian- or G2P payments, and accompany these women on their journey toward digital financial inclusion and economic empowerment. This requires supporting access to national IDs, building women’s trust in the formal financial system as well as their capabilities to use financial products and services to their advantage. Putting more money into women’s hands is front and center of the Division’s vision and upcoming cash policy. Making better use of our CBT operations to contribute to longer term, life-changing opportunities for people is going to involve doing things differently. We want to continue to promote programmes that are based on evidence and best practices. We want to prioritise women as primary recipients of money transfers. We want to enable the people we serve to choose from a range of appropriate products and services, and to easily switch if they find something that works better for them. We want to drive thought leadership in the field from an operational perspective. We want to increasingly be beneficiary-centred and focussed, designing our operations around what people have told us they need.


The CBT Division is seeking a driven team member with demonstrated experience in enabling digital financial inclusion through cash transfers at a strategic and operational level. You will have a leadership role in making the Digital Financial Inclusion (DFI) and Women’s Economic Empowerment (WEE) vision a reality and executing the corresponding workplan and approach. This entails working across global and country-specific activities and guiding a team of dedicated field experts across various WFP operations. You will be more than a caretaker of this workstream, and play a central part in shaping and launching a new strategy. You need to be familiar with WFP’s portfolio of work, including CBT policies, systems and processes, and the provision of G2P technical assistance to governments in order to drive the necessary change and mindset shift required. You will be an internal expert on women’s digital financial inclusion as we work across the organisation to achieve our goals and will represent WFP externally as a clear voice and thought leader among industry stakeholders.

You will report to the CBT/DFI Team Lead. The cash transfers and digital financial inclusion expert will be based in London to build closer relationships with key private sector partners and donors active in the digital financial inclusion/digital payments space- including GSMA, EBRD, World Remit, EIB, Microsave and members of the Better than Cash Alliance (BTCA). As the London DFI antenna/spokesperson, you will be expected to advocate and elevate WFP’s vision amongst these industry partners and seek-out, build-on or join relevant initiatives, and position WFP for new funding opportunities. You will also be available for missions and deployments to the field as required.

KEY ACCOUNTABILITIES (not all-inclusive)

With guidance, support and mentorship from the Lead Policy Officer, other CBT experts, Gender and Inclusion Advisers, you are accountable for the implementation of deliverables for the DFI/WEE workstream at global and country-level in line with donor requirements and expectations, and with WFP’s corporate vision and strategy:

1. Manage current portfolio of investments and ensure timely, high-quality execution of activities within the ‘Enabling Digital Financial Inclusion’ initiative, funded by the Bill and Melinda Gates Foundation.

2. Provide country technical advice to WFP teams and Governments WFP is supporting.

3. Set and meet clear, measurable KPIs on DFI/WEE, manage resources, budget and risks.

4. Provide thought leadership and contribute to the vision to continuously challenge and improve CBT’s thinking about the ‘what’ and the ‘how’ of women’s digital financial inclusion by monitoring current trends related to women’s financial inclusion and tracking relevant stakeholders and initiatives.

5. Serve as a spokesperson and represent WFP’s interests as they relate to DFI/WEE both internally and externally.

6. Build and maintain collaborative partnerships with internal stakeholders and implementing partners and seek business development opportunities.

7. Advise-on and build corporate systems and processes to support the CBT strategy, including the ‘Choice Model for financially inclusive payments’ workstream and internal data analytic platforms.

8. Lead the internal DFI cross-functional group and make links to initiatives driven by other teams.


9. Manage capacity-building activities to enable the implementation of cash transfers that have DFI/WEE objectives. Such activities require expert design and delivery and may consist of trainings and other learning events workshops intended especially for WFP staff and its operational partners.

10. Directly manage and motivate potential interns and incoming JPOs, provide coaching and guidance to ensure appropriate development and high performance.

11. Ensure our work is gender transformational and based on a ‘user-centred design’ approach.

12. Ensure accurate and timely responses to ad-hoc management requests and lead on DFI related inputs to corporate strategy documents, including the new CBT policy.

13. Provide operational support through longer assignments/TDYs in-country as needed


  • Proven technical and specialized skills and knowledge on humanitarian cash transfers, access and use of financial products and services for women, digital payments, social protection and G2P payments, women’s economic empowerment and digital financial capability building,
  • Project management experience within WFP on initiatives that enable digital financial inclusion and financial resilience for women through cash transfers. Ability to develop a strategy and act on it whilst being results-oriented with an ability to prioritize.
  • Strategic thinker able to see a strategy at a high-level and execute it at an activity level.
  • Has a proven ability work with and coordinate stakeholders at various levels.
  • Proven experience engaging with government, and leading external workshops to build consensus towards a common vision.
  • Demonstrated experience to advocate and resource mobilisation.
  • Known among DFI/WEE industry partners and able to build partnerships across stakeholders.
  • Demonstrated knowledge of cash transfer policies, operations and processes.
  • Operational experience in the field across multiple contexts.
  • Good interpersonal skills, communicates effectively, works well in a team and is adaptable to change.
  • Experience managing and supervising staff, can motivate others and contribute to an inclusive and sound working environment.
  • Proactive attitude and strong motivation to contribute to WFP’s mandate.
  • Former recipients of humanitarian assistance and direct programme participants (of WFP or others) or community leaders who have lived experiences with humanitarian cash operations are invited to apply, women in particular


Education: Minimum a degree in Economics and International Development, international relations, social sciences, business administration or other similar areas

Experience: Minimum 5 years of relevant professional experience required in humanitarian/development assistance (DFI, socio-economic development, social protection, cash transfers).

Knowledge & Skills:

Knowledge of DFI for women, digital payments, cash transfers and G2P payment programmes, social protection and shock responsive safety nets, digital and financial literacy building, women’s economic empowerment and financial resilience, and user-centered design. Knowledge of the latest industry-wide developments and targets for DFI for women across the private and public sector. Understanding of the demand, supply and regulatory aspects of digital financial inclusion for women. Strong project management skills.

Languages: Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.


These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

  • Leads by Example with Integrity: Lives the WFP values and shows humanity and integrity by role modelling care for others
  • Drives Results and Delivers on Commitments: Delivers on commitments and adapts readily to change
  • Fosters Inclusive and Collaborative Teamwork: Is inclusive and collaborative, and contributes to a culture of learning and personal growth
  • Applies Strategic Thinking: Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things
  • Builds and Maintains Sustainable Partnership: Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.


Our culture, built on WFP’s core values, shapes our choices about what we do and how we do it. We believe that energized people, who work well together, fuelled by great leadership in an inclusive environment can do extraordinary things. We expect our employees to show respect, accept and offer trust, be open-minded, uncomplicated and motivated.


  • Limited Fixed-Term Appointment (LFT) position is a non-mobile staff appointment in the international professional category for a limited period for up to 2 years. Incumbents of LFT positions are not eligible to apply for other mobile positions advertised internally through the Reassignment.
  • WFP offers an attractive compensation and benefits package in line with ICSC standards ( including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.
  • The position is based in London, United Kingdom and the selected candidate will be expected to relocate.


Applications must be submitted Friday, August 19, 2022 (13:59 PM EDT).


  • We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
  • Once your profile is completed, please apply, and submit your application
  • Please make sure you upload your professional CV in the English language
  • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
  • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
  • Please contact us at in case you face any challenges with submitting your application
  • Only shortlisted candidates will be notified


All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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