Casework Supervisor, HSPRS
Supervise case management staff and ensure quality service delivery for unaccompanied children.
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Overview
Supervise case management staff and ensure quality service delivery for unaccompanied children.
You have:
- Must possess a master’s degree in the behavioral sciences, human services or social services field; or a Bachelor’s Degree plus at least three years of progressive employment experience that demonstrates supervisory and case management experience.
- Minimum of one year of supervisory experience, including program oversight, review and monitoring of cases, and compliance with contractual obligations
- Experience providing Home Study and Post-Release Services case management.
- Excellent verbal and written communication skills
- Proven ability to manage complex client situations centering client safety and child protection principles.
- Experience analyzing data and writing reports.
- Knowledge of federal, state, and local community social service systems as well as how to build a map of community referrals.
- Demonstrated success working in various global environments and contexts.
- Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms.
- Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire.
Potential interview questions
| Can you describe a time when you had to provide supervision and support to a team member? | This question assesses your capability to mentor and guide others in a challenging environment. | Provide a specific example highlighting your supervisory skills and the outcome. |
| How would you handle a situation where a staff member is not following protocols? | The interviewer wants to see your approach to compliance and conflict resolution. | Pro members can see the explanation. |
| Describe your experience with case management for children and families. | Pro members can see the explanation. | Pro members can see the explanation. |
| What methods do you use to build relationships with community service providers? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you incorporate trauma-informed care in your supervision? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
