Case worker - UNHCR

Implement and follow up on field activities and case management.

Application deadline in 3 days: Thursday 15 May 2025 at 21:00 UTC

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Overview

Implement and follow up on field activities and case management.

You have:

  • Experience in case management or a related field for at least 2 years.
  • Knowledge of child protection policies and practices.
  • Ability to communicate effectively in written and spoken Arabic.
  • Commitment to safeguarding policies and child protection responsibilities.

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected.

Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children’s rights from birth until they reach adulthood and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries.

We won’t stop until we are all equal.

Plan started working in Egypt in 1981 and has a presence in ten of the 27 governorates in which the country including Greater Cairo, Alexandria, Giza, Beheira, Kalyoubia, Damietta, Qena, Assuit and Sohag. Plan international Egypt implements programmes designed to enable communities to improve the lives of the most marginalised children and their families. Plan Egypt’s Country Strategy focuses on five strategic objectives

Project’s Brief: In continuation of collaboration between UNHCR and PIE to improve the protection status refugee children at risk through the provision of multiple protection activities and MHPSS (Mental Health and Psychosocial Support) in Egypt.

SCOPE: Under the overall guidance and supervision of the Case Management Supervisor, the case worker will be responsible for the implementation and follow-up on the field activities, referral pathways, and case management mechanisms.

Please click here to check the JD

Location: Greater Cairo

Work Mode: Full-time on-site

Type of Role: fixed-term contract

Reports to: Case Management supervisor

Closing Date: 15th of May 2025

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Please note that Plan International will never send unsolicited emails requesting payment from candidates.

Potential interview questions

Can you describe a challenging case you managed and the steps you took to resolve it? This question assesses your problem-solving skills and case management experience. Detail the situation, actions you took, and the outcome.
How do you prioritize multiple cases when resources are limited? This question evaluates your time management and prioritization abilities. Pro members can see the explanation.
What strategies would you use to engage families in the support process for their children? Pro members can see the explanation. Pro members can see the explanation.
How do you handle conflicting information in a case? Pro members can see the explanation. Pro members can see the explanation.
Can you share an experience where you collaborated with other organizations? Pro members can see the explanation. Pro members can see the explanation.
How do you ensure the confidentiality of the cases you handle? Pro members can see the explanation. Pro members can see the explanation.
What is your understanding of MHPSS in the context of child protection? Pro members can see the explanation. Pro members can see the explanation.
How do you engage with children to assess their needs effectively? Pro members can see the explanation. Pro members can see the explanation.
Added 3 days ago - Updated 27 minutes ago - Source: jobs.plan-international.org