Case Processing Officer

Manage data entry and quality control for refugee cases

This opening is not available anymore. Do not try to apply for this job.

IRC - The International Rescue Committee

Open positions at IRC

Kuala Lumpur (Malaysia)

Programme & Policy

Open application form

Overview

Manage data entry and quality control for refugee cases

You have:

Minimum of a College or University Diploma in any field; or equivalent to 1-2 years of relevant professional experience will be considered
Minimum of 1 year of relevant resettlement processing experience or other professional data entry/data processing experience is advantageous
Ability to converse, read and write in English is a must
Proficient in Microsoft Office i.e. Word, Excel, and PowerPoint, Outlook
Able to travel whenever required, both domestically and internationally

Fast-track your UN career: Let the AI Application Assistant tailor your applications to catch recruiters' attention.

AI Application Assistant

Details

Job Description

Job Overview/Summary: The Case Processing Officer (CPO) is responsible for data entry into START System. The CPO will work closely with all teams within the RSC to ensure effective task distribution and management of the Case Processing department’s specific workload. The CPO also performs other functions outside of the general responsibilities as assigned by her/his immediate supervisor. This position reports to the Case Processing Manager.

Major Responsibilities:

• Daily assessments, scanning /attaching, medical updates and assurance requests within the assigned units and workloads

• Implement quality control measures to maintain and ensure accuracy of data and case information to achieve the RSC wide goal of data perfection

• Produce specific progress reports to Case Processing Manager

• Accurately enter refugee case information into START system

• Whenever required, assist in providing task-specific training/guidance to colleagues

• Whenever required, assist in monitoring the progress of less experienced colleagues and provide relevant feedback to the Case Processing Manager

• Comply with all guidelines in PRM’s USRAP Integrity and Compliance Module

• Perform other duties as assigned

Key Working Relationships:

Position Reports to: Case Processing Manager

Position directly supervises: Nil

Indirect Reporting: Senior Case Processing Manager

Case Processing Coordinator, Malaysia

Senior Programs Coordinator, Malaysia

Head of RSC Office, Malaysia

Other Internal and/or external contacts:

Internal: All Malaysia, Thailand, and Bangladesh RSC staff

External: UNHCR, USCIS officers, RPC, and IOM

Qualifications

Job Requirements: Education: • Minimum of a College or University Diploma in any field; or equivalent to 1-2 years of relevant professional experience will be considered

Work Experience: • Candidate with a minimum of 1 year of relevant resettlement processing experience or other professional data entry/data processing experience is advantageous • Exposure to a multi-cultural environment is an added value Demonstrated Skills and Competencies: • Proven data entry skills • Good time management skills and able to multitask – workload management • Work effectively under pressure and meet specified targets and deadlines • Good team player, with strong analytical skills and the ability to think and work independently as and when needed • When required, able to assist in providing the necessary guidance and support to co-workers especially assistant level in their daily job • Good interpersonal skills i.e. communicate well with co-workers.

Language and Computer Skills: • Ability to converse, read and write in English is a must • Computer literacy – Proficient in Ms Office i.e. Word, Excel, and PowerPoint, Outlook

Certificates or Licenses: • Not applicable, unless required by law and/or organization to carry out official duties

Others: • Able to travel whenever required, both domestically and internationally

Working Environment: The employee is required to adhere to the “IRC Way” for professional conducts, as well as in compliance with all relevant policies and procedures while carrying her/his duties.

All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.

Apply now

Potential interview questions

Can you describe a time you successfully managed a heavy workload?	To assess your time management and multitasking skills under pressure.	Detail a specific instance, focus on how you prioritized tasks.
Describe a challenging data entry task you faced and how you handled it.	To evaluate your problem-solving abilities and data entry skills.	Pro members can see the explanation.
How do you ensure accuracy in your data entry?	Pro members can see the explanation.	Pro members can see the explanation.
Tell me about a time you had to work with diverse teams. How did you manage communication?	Pro members can see the explanation.	Pro members can see the explanation.
What steps do you take when providing guidance to less experienced colleagues?	Pro members can see the explanation.	Pro members can see the explanation.