Case Manager Coordinator

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

A UNICEF Migrant and Refugee Response is operational in Italy since 2016 through an Outposted UNICEF ECARO team, based on official agreements with National Authorities aimed at providing technical support for the protection and social inclusion of refugee and migrant children, families and women, including the more recent Ukraine refugee population. UNICEF is also implementing the third phase of the EU Child Guarantee, a European measure to counter child poverty and social exclusion of the most at-risk groups of children, including migrant and refugee children.

A two-pronged approach combines humanitarian service delivery with capacity building, policy reform and technical assistance in cooperation with governmental counterparts and civil society.

Child Protection is one of the core pillars of the Response and is focused on: 1) promoting minimum child protection standards at border and transit areas, as well as across the national reception system; 2) strengthening the capacity to provide quality mental health and psycho-social support to migrant and refugee children and youth as well as caregivers; 3) promoting family and community-based solutions for unaccompanied and separated children; 4) strengthen the guardianship system for unaccompanied and separated children.

In the context of migration and asylum, Italy continues to be a frontline Country for arrivals both by sea from the Central Mediterranean route and by land from the Western Balkan route and Ukraine. The Country is considered both a destination and a transit Country for all those migrants and refugees who are trying to reach Northern European Countries.

Refugees and migrants, and in particular children and women travelling alone, continue to undertake dangerous journeys to reach Europe, facing specific protection risks, including GBV ones. Additionally, children fleeing Ukraine travel sometimes accompanied by one or both their parents, sometimes with other relatives or other accompanying adults, other times as part of the evacuation of Ukrainian institutions or autonomously, unaccompanied.

Within the delegated authority and under the supervision of the Child Protection Specialist, the UNV Case Manager Coordinator will support UNICEF’s efforts to strengthen the capacity of local authorities in responding to specific protection needs of above-mentioned Person of Concern (POC). Considering all the above, the case management coordinator will work in close collaboration with the Child Protection Specialist to: 1. Regularly coordinate, oversee and provide technical support to 6 case managers deployed in selected locations in Sicily, Apulia and Calabria. They will support local Prefecture to ensure a quality case management is in place for the most vulnerable individuals among unaccompanied children, families, and women survived to/at risk of gender-based violence, as well as coordination mechanism between the most relevant local actors. The Case Manager Coordinator will guarantee consistency and alignment with international, European and national standards across the interventions. 2. Consolidate and analyse the evidence coming from the fields through the daily support provided by the Case Managers, to generate reports to be utilized both at local and central level, to advocate with authorities for the improvement of protection standards, especially in the context of first arrival. 3. Produce 1 comprehensive Child Protection Case Management (CP CM) vademecum, adapting international tools already developed by Humanitarian Networks and/or with other UN Agencies. The Child Protection Case Management vademecum will be utilized by Case Managers and will be further adapted with inputs coming from their work. 4. Regularly advocate at the central and local level for case management services to be considered essential for UASC, families and women and girls survived to gender-based violence. 5. Conduct periodic monitoring visits and ensure coordination with and between the different local and national stakeholders. 6. Any other related tasks as may be required or assigned by the supervisor.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities; • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/expected outputs: As an active UNICEF team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNICEF and its beneficiaries in the accomplishment of her/his functions, including: • 6 Case Managers established in identified priority locations • 6 Case Managers coordinated, oversight and supported • 1 Mapping of capacity needs of local Prefectures on child protection and gender-based violence and on existing training resources • Production of 1 comprehensive Child Protection Case Management (CP CM), including foster care • 12 Internal Reports systematizing information on the entire intervention implemented in the 6 selected territories focused on the needs, bottlenecks and opportunities related to protection and reception needs of the most vulnerable cases identified among UASC, families, girls and women, collected through the daily interactions with personnel deployed in the hotspots and prefectures and Persons of Concern, in coordination with other stakeholders and support the access to services when needed. • 12 Monthly reports to be provided to prefectures and MoI containing regular evidence-based information aiming at informing strategic decisions pertaining essential services to be granted to UASC, families, girls and women. • Regularly advocate at the central and local level for case management services to be considered essential for UASC, families and women and girls survived to gender-based violence. • Conduct periodic monitoring visits and ensure coordination with and between the different local and national stakeholders. • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment • A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

UNICEF Core Values: • Care • Respect • Integrity • Trust • Accountability

UNICEF Core Competencies: • Nurtures, Leads and Manages People; • Demonstrates Self Awareness and Ethical Awareness; • Works Collaboratively with others; • Builds and Maintains Partnerships; • Innovates and Embraces Change; • Thinks and Acts Strategically; • Drives to achieve impactful results; • Manages ambiguity and complexity.

refugees and migrants or vulnerable children along with extensive experience in the field of protection is required. • Proven experience to work with national and local authorities. • Proven knowledge of the national context with regards to reception, protection and inclusion of migrant and refugee children, including Gender based violence, MHPSS, guardianship system. • Ability to work through networking and partnership. • Proven experience in managing people. • Demonstrated ability to work in a multi-cultural environment and establish harmonious and effective working relationships. • Fluency in Italian and English is required. • Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development. • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel. • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment. • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines. • Desirable: Experience with UNICEF or other UN Agencies. • Desirable: Familiar with UNICEF’s CP frameworks. • Desirable: Previous experience in Child Protection programming.

Rome is the capital of the Italian Republic with the population of 4.3 mln. As the capital of Italy, Rome hosts all the principal institutions of the nation, including the Presidency of the Republic, the government, the Parliament, the main judicial Courts, and the diplomatic representatives of all the countries for the states of Italy and Vatican City. Many international institutions are located in Rome, notably cultural and scientific ones, such as the American Institute, the British School, the French Academy, the Scandinavian Institutes, and the German Archaeological Institute. There are also specialised agencies of the United Nations, such as the FAO. Rome also hosts major international and worldwide political and cultural organisations, such as the International Fund for Agricultural Development (IFAD), World Food Programme (WFP), the NATO Defense College and the International Centre for the Study of the Preservation and Restoration of Cultural Property (ICCROM).

The security situation in Italy remains calm and stable. Regionally, terrorism is a concern, but there is NO direct threat towards UN in Italy. Vigilance and awareness are recommended. Crime is not specifically targeted at UN staff, but opportunistic thefts are the most reported incidents impacting UN staff and dependents. Travelers should exercise normal precautions to avoid being pickpocketed.

Italian authorities declared a state of emergency in relation to COVID-19 in early 2020, which has been extended until 31 July 2021. Further extensions may apply.

Different types of long-term accommodation are available in Rome: standalone houses, houses in gated compounds, apartments. These could be furnished and/or fully serviced, or unfurnished.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.

UN Volunteer entitlements and allowances: The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos). For information specific to your assignment please see below:

Monthly Living Allowance (Per month): EUR 3117.74 Entry lump sum (onetime payment) USD: 400 Travel Ticket when moving to duty station USD: 200 Exit allowance (for each month served, paid on completion of contract): EUR 259.81 Medical and life insurance: Cigna Private Insurance Leave entitlements Annual leave: 2.5 days accrued per calendar month Certified sick leave: 30 days Uncertified sick leave: 7 days Learning leave: 10 working days per consecutive 12 months Maternity Leave: 16 weeks Paternity Leave: 10 days