Case Management Assistant

Programme & Policy

Overview

Support Case Management activities for vulnerable populations in Sumska Oblast.

You have:

• At least 1 year of experience in social work or in a similar position (preferably in an NGO or INGO).
• Education: Degree in Law, Social Work, or a related field.
• Ukrainian language skills required.
• Proficient in Microsoft Office package (Word, Excel, PowerPoint, Outlook).
• Strong interpersonal and communication skills, including the ability to work effectively with vulnerable individuals, colleagues, and stakeholders from diverse backgrounds.
• Ability to discuss sensitive topics and work with people in distress.
• High level of personal integrity and understanding of confidentiality and ethics.
• Good English language skills are preferred but not required.

Contract

This is a DRC - National contract. More about DRC - National contracts.

Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.

DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff in Ukraine and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.

DRC is currently looking for a Case Management Assistant in Sumy. The position requires regular field visits and travel to Shostka district, approximately 50% of the time.

About the job

Under the supervision of the Case Management Team Leader, the Case Management Assistant will support the implementation of Case Management activities for vulnerable populations in Sumska Oblast. The main responsibilities of the role include conducting initial needs assessments, supporting the Case Management process, organizing referrals to relevant services, providing client follow-up, and contributing to the timely and high-quality implementation of program activities in line with internal procedures, humanitarian principles, and project objectives.

Your main duties and responsibilities will be:

• Provide Case Management services to vulnerable populations, including conducting client needs assessments, developing action plans, sharing information, facilitating referrals to other service providers, and ensuring follow-up with clients.
• Accompany clients to facilitate their access to services and support them in advocating for their needs with other service providers.
• Ensure the organization and delivery of targeted individual assistance to persons affected by explosive ordnance.
• Participate in the organization and facilitation of trainings on inclusion, taking into account age, gender, and disability, as well as other capacity-building activities related to violence prevention for relevant target groups.
• Ensure the provision of cash or in-kind assistance to vulnerable populations in order to reduce protection risks.
• Identify protection risks and monitor needs within the designated area of intervention. Ensure the collection of both quantitative and qualitative information and data using various protection monitoring tools.
• Conduct information and awareness-raising activities with stakeholders to share information about DRC’s case management services and other topics related to social and legal protection.
• Coordinate with other DRC departments to facilitate referrals and information sharing.
• Ensure regular field presence in Shostka to support implementation, coordination, and engagement with other sectors and partners.

About you

To be successful in this role, we expect you to have at least 1 year of experience in social work or in a similar position (preferably in an NGO or INGO). Experience working with IDPs and conflict-affected populations will be considered an asset. Moreover, we also expect the following:

Required

• Education: Degree in Law, Social Work, or a related field.
• Ukrainian language skills required.
• Computer skills: Proficient in Microsoft Office package (Word, Excel, PowerPoint, Outlook).
• Strong interpersonal and communication skills, including the ability to work effectively with vulnerable individuals, colleagues, and stakeholders from diverse backgrounds.
• Ability to discuss sensitive topics and work with people in distress.
• High level of personal integrity and understanding of confidentiality and ethics.

Desirable

• The ability to work independently, manage time effectively, and prioritize tasks.
• Good English language skills are preferred but not required.

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer:

• Contract length: 3 months, with the possibility of extension depending on performance and the availability of funding
• Band: І
• Designation of Duty Station: Sumy
• Start date: as soon as possible

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national contracts; please refer to our website for more details.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

A****pplications sent by email will not be considered.

Closing date for applications: June 14, 2026.

Apply now

Potential interview questions

Added 24 days ago - Updated 10 hours ago - Source: drc.ngo