CARM HELPDESK ASSISTANT COUPLE (CASUAL )
Support the establishment and daily operation of the CARM helpdesk in the returnees’ camp.
Overview
Support the establishment and daily operation of the CARM helpdesk in the returnees’ camp.
You have:
- Must be a male-female couple, preferably married or close relatives (Mahram-ul-Shariyah).
- Baccalaureate (12 grade); Bachelor is preferred.
- 1 to 2 years’ experience of working for development organizations, preferably humanitarian with refugees.
- Experience of working with groups most affected by discrimination and inequality.
- Experience of establishing and/or managing Feedback and Reporting Mechanisms would be an asset.
- Fluency in Dari and Pashto; basic English is an asset.
- Good interpersonal and communication skills.
- Basic literacy skills and ability to complete reporting forms accurately.
- Commitment to accountability, humanitarian principles, and ethical behavior.
Potential interview questions
| Describe how you would ensure culturally appropriate interactions with community members. | The interviewer wants to assess your understanding of cultural sensitivity in communication. | Provide specific examples of how you would approach different community members and adapt your communication style accordingly. |
| Can you give an example of how you've handled feedback or complaints in a previous role? | This question evaluates your experience with feedback mechanisms and conflict resolution. | Pro members can see the explanation. |
| What strategies would you use to encourage community participation in the CARM process? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize feedback and complaints when maintaining the helpdesk? | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps would you take to ensure confidentiality when dealing with sensitive issues? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time when you worked in a diverse team. What was your approach to collaboration? | Pro members can see the explanation. | Pro members can see the explanation. |
| What do you understand about Mercy Corps' commitment to safeguarding and ethical conduct? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you assess the effectiveness of the CARM helpdesk in the community? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 months ago
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Updated 5 hours ago
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Source:
mercycorps.org/careers/national
