Call Center Officer

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

• Answer phone inquiries of the call Center.
• Greet customers and offer services

• Identify services required by customers

• Provide information of the call Center as may be required

• Records management and Examining customers’ documents as may be necessary

• File, print and photocopy required documents

• Supports active marketing campaign to attract new clients;

• Orients prospective clients about VFR
• Keeps contact with pay off cases for top up and loan recycling

• Gives support to KIVA project as may be required

• Receive customer complaints and advise your supervisor on how to address those challenges

• Follow up on customer complaints and ensure issue closure within the shortest time possible
• Summarize information obtained into a report for VFR use.

Applicant Types Accepted:

Local and International Applicants (IA's) Accepted