Business Transformation Officer SC8 Kampala

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NOTE: WFP DOES NOT SOLICIT FOR FEES OR ANY FORM OF PAYMENT FROM JOB APPLICANTS

WFP is looking for talented people who are committed to joining our efforts to eradicate hunger. It offers unlimited opportunities to grow your professionalism, talent, and expertise. Start your journey to be a member of the worldwide effort to eradicate hunger. WFP has a policy of affirmative action for women.

ABOUT WFP

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Brief description of WFP in Uganda

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.

As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.

ARE YOU UP TO THE CHALLENGE?

We are seeking a qualified individual for the position of IT Operations Officer (Digital Solutions) , SC8 Kampala. The selected candidate will be employed on a short-term contract of twelve (12) months.

ORGANIZATIONAL CONTEXT

The UN World Food Programme (WFP), the 2020 Noble Peace Prize winner, is the United Nations frontline agency in the fight against hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies through; Building Resilience through predictable safety nets, improving Nutrition, Mother and Child Health and supporting Small Holder Farmers to access markets while working to help prevent hunger in the future. We do this through programmes that use food to build assets, spread knowledge and nurture stronger, more dynamic communities. This helps communities become more food secure. On average, WFP aims to bring food assistance to more than 80 million people in 80 countries. The position is the custodian of the grand vision of the scaling up digital solutions and the use of data in WFP Uganda programmes and operations. The incumbent shall be responsible for initiating projects, requirements gathering, and project coordination of the delivery of digital and data solutions. They will aim to maximize the value brought by IT digital solutions by understanding business and end-user requirements and prioritizing the work to be done. The position aims for IT digital and data solutions which achieve the highest quality in terms of technical usability, user acceptability, and domain suitability.

JOB PURPOSE

To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive)

Planning:

1. Contribute towards the development of a wide variety of projects, plans and processes, ensuring alignment with wider programme policies, guidance, and digital transformation agenda.

2. Support Uganda Country Office projects to deliver digital solutions, automation of business processes, data analytics and mobile applications in a timely manner and according to priorities and budgets.

3. Identify opportunities for Digital Service improvement - Liaise with other offices and teams to plan, coordinate, and implement any expansion of WFP’s digital presence.

4. Act as a project manager, manage estimates, prepare business cases, carry out resource planning, risk identification, and issue management for the effective delivery of IT solutions.

Assessment and Analysis:

5. Use standard Business Analysis techniques to draft proposals relating to digital projects. Capture, analyze and document (i.e., through diagrams, flowcharts, data models, user experience designs, storyboards) business requirements for IT solutions and services following WFP policies, standards, and strategies.

6. Support and contribute to strategic thinking, policies and guidelines on digital systems and tools in line with the Country Strategic Plan, ensuring alignment with corporate WFP policies and guidance.

Partnership:

7. Troubleshoot and fix solutions in production and at deployment stage.

8. Produce technical documentation, user guides, and standards. Integrate data from various back-end services and databases; map existing data infrastructures, data sources, data flows, and prepare raw data from these multiple sources for analysis and reporting.

9. Support the identification, development, and management of potential partnerships for collaborative implementation of digital information systems.

10. Serve as a focal point and advocate for data analytics and reporting; as well as digital information systems and tools in meetings with government, donors and other relevant development partners.

Solution development, testing and deployment:

11. Collaborate with developers as needed to ensure timely delivery of features of the digital tools, including continuous enhancement of digital complaints and feedback mechanisms and real time monitoring systems. 1

2. Collaborate with relevant Government entities, cooperating partners, and relevant stakeholders to support integration of data sources in digital information systems and tools.

Managing Team Members:

13. Manage, coach, and mentor staff in their duties. Provide support to cross functional team members in relation to design decisions, implementations, and adherence to consistency across WFP digital platforms. 14. Perform other duties as requested by your supervisor.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Governance, Strategy and Architecture Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes. Change Implementation, Project Management, Planning and Optimization Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change. Technical Expertise Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation. Service Management Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved. Client Management Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff. Procurement and Contract Management Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

STANDARD MINIMUM QUALIFICATIONS

Education: An advanced degree or a first level degree with 5 years of related work experience, in Computer Science, Data Science, Information Systems, Statistics, Engineering Communication, Sociology, Digital/Product Design or another related field

Experience: At least three years’ experience: deploying Information Management Systems like Identity and Benefits Management systems, or, developing database software solutions, or, integrating data analysis systems.

Knowledge & Skills:

Strong analytical and reporting skills, including the ability to analyze and report on research findings and draw actionable conclusions.

• Familiarity with data management tools like (Server-side – Python: Django/Flask/Pyramid, PHP: Zend Framework, Front-end - React, Content Management - Drupal, Databases: MariaDB/MySQL, PostgreSQL/PostGres, DevOps - Docker, or similar is an added advantage

• Experience drawing actionable insights from data analytics; comfortable using data analysis software (e.g., Tableau, MS Excel, Microsoft Power BI, SPSS etc.) to conduct analyses and relate the findings to challenge at hand. is an added advantage.

• Experience in briefing management on project progress

. • Experience working closely with deployment, design, and development teams to optimize user experience on digital solutions.

• Advanced knowledge of digital solutions best practice, • Certification in Project Management methodologies is an added advantage.

• Certification in Business Analysis is an added advantage.

• Excellent communication skills, including the ability to adapt communication style to a range of different stakeholder groups. Languages:

• Fluency in oral and written English, including strong writing skills

TERMS AND CONDITIONS

DEADLINE FOR APPLICATIONS

6th November 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.