Business Transformation Officer, NOB
Lead business transformation efforts and manage IT solutions effectively.
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Overview
Lead business transformation efforts and manage IT solutions effectively.
You have:
- Advanced university degree in Computer Science, engineering or other relevant field.
- At least three years of professional level relevant work experience.
- Fluency (level C) in French language.
- Intermediate knowledge (level B) in English.
- Experience in analyzing major technical issues of projects.
- Participation in the analysis and re-design of business processes or applications.
- Conducting cost-benefit analyses to support project management.
DEADLINE FOR APPLICATIONS
29 September 2025-23:59-GMT Greenwich Mean Time (Nouakchott)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Job title : Business Transformation Officer
Contract type: Fixed Term, NOB
Duration: 12 months
Division/Unit: TEC
Duty Station (City, Country): Nouakchott
Reporting line: Country Director
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
BACKGROUND AND CONTEXT
This position is based at the WFP Country Office in Nouakchott, Mauritania. The job holder reports to the Country Director.
Operating with minimal supervision, the incumbent engages across multiple business areas, maintaining close contact with business counterparts to translate operational needs into IT solutions. The role involves substantial day-to-day operational and analytical work, requiring initiative, autonomy, and sound judgment to manage unexpected challenges. The job holder also provides technical advice on business requirements and may guide junior staff.
JOB PURPOSE
Partner with the business to understand their needs and operating environment in order to transform business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.
KEY ACCOUNTABILITIES (not all-inclusive)
Operational Leadership & Coordination
Digitalize Distribution Modalities: Ensure that all Country Office (CO) distribution modalities are fully digitalized to enhance efficiency and traceability.
Team Management & Motivation : Lead and manage a team with integrity, fostering a culture of ethics and motivation to achieve the objectives of the WFP Country Strategic Plan (CSP).
UNCT ITC Working Group Participation: Actively participate in the UNCT Information and Communication Technology (ICT) Working Group to align WFP initiatives with inter-agency strategies.
Internet Connectivity & Redundancy: Guarantee reliable internet connectivity across all WFP offices and sub-offices, with robust backup mechanisms in place to ensure business continuity.
Cross-Unit Collaboration : Collaborate with other units to ensure the effective implementation and operation of key initiatives such as Smart Sourcing, School Connect, and Community Feedback Mechanisms (CFM).
Business Analysis & IT Service Management
Requirements Gathering & Documentation : Capture, analyze, and document business requirements for IT solutions using diagrams, flowcharts, data models, user experience designs, and storyboards, in alignment with WFP policies and standards.
Stakeholder Communication : Communicate business requirements clearly to stakeholders to ensure shared understanding and successful implementation of strategies and plans.
Requirements Tracking & Change Management : Establish baselines and track business requirements through implementation, ensuring efficient change management and alignment with project goals.
Solution Testing & Quality Assurance : Test and evaluate IT solutions to verify alignment with business requirements, ensuring quality, accuracy, and user satisfaction.
Partnership Development: Build and maintain strong partnerships with business counterparts to effectively address their needs and improve service delivery.
Service Catalog Management: Oversee the IT service catalog, including active, retired, and upcoming solutions, to support effective knowledge management and service transparency.
Service Level Alignment & Satisfaction Surveys: Ensure IT service levels align with agreed Service Level Agreements (SLAs) and conduct regular surveys to assess business satisfaction with IT services.
Project Delivery Oversight: Manage estimates, business cases, planning, risk identification, and issue resolution to ensure timely and effective delivery of IT solutions.
Process Compliance & Standardization: Adhere to established processes, procedures, and templates for Business Relationship Management, Business Analysis, and IT Project Management to maintain consistency and compliance.
Qualifications & experience required
Education:
Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.
Experience:
• Has at least three years of professional level relevant work experience.
• Has analysed major technical issues of projects and formulated recommendations.
• Has participated in the analysis and re-design of business processes or applications.
• Has conducted cost-benefit analyses to support project management.
Language:
Fluency (level C) in French language. Intermediate knowledge (level B) in English.
Note: Please be advised that this vacancy may also be used to fill similar functions under SC9, SSA9, or lower-grades.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
- Once your profile is completed, please apply, and submit your application.
- Please make sure you upload your professional CV in the English language
- Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
- Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
- Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
- Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
Potential interview questions
| Can you describe a time when you led a team through a significant change? | This question assesses your leadership and change management skills. | Provide an example that highlights your leadership style and the outcome of the change. |
| How do you approach gathering requirements from stakeholders? | Interviewers want to understand your requirements gathering process. | Pro members can see the explanation. |
| Explain how you ensure that IT solutions meet business needs. | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use for effective team management? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of a project where you managed risks effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a situation where you had to communicate complex information clearly. | Pro members can see the explanation. | Pro members can see the explanation. |
| What measures do you take to ensure user satisfaction with IT services? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you keep updated with developments in information technology? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 9 months ago
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Updated 9 months ago
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Source:
wfp.org
