Business Transformation - DAS Officer, NOA

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SAVING LIVES. CHANGING LIVES.

WHAT IMPACT WILL YOU HAVE WORKING WITH US?

My WFP Story

"One of my pulls to joining the World Food Programme was the opportunity to apply my experience in technology and scaling up digital and data initiatives in traditional industries, to humanitarian work. Knowing what values you stand for in relation to WFP such as integrity helps guide you in your daily work. Also, no matter your background (educational, experience or sector), you have unique skill sets that can be cross applied to our work at WFP. So, when you see an opening, don't talk yourself out of it, apply!" - Regional Data Coordinator

The United Nations World Food Programme (WFP) seeks individuals of the highest integrity and professionalism who share our humanitarian principles

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

ABOUT WFP

The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The WFP Regional Bureau for Eastern Africa (RBN) is based in Nairobi and provides strategic direction, technical guidance, resource mobilization, and management support to WFP operations and activities in ten countries: Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, Sudan, South Sudan, and Uganda.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The World Food Programme has developed and is continuing to enhance and maintain a set of digital solutions to help in managing:

• the identities and entitlements of its beneficiaries,
• the operational parameters of the programmes that transfer benefits to them, and
• the assurances and insights to ensure related risks are properly managed
• visibility across the programme cycle

This includes SCOPE, WFP’s beneficiary and transfer management platform that supports the WFP programme intervention cycle from a technical perspective. The SCOPE platform is a web-based application used for beneficiary registration, intervention setup, distribution planning, transfer and distribution reporting. While there is a current focus and scale-up/enhancement related to cash-based transfers, SCOPE is intended and being developed to fully support all WFP transfer modalities: in-kind, voucher and cash for a variety of project activities. As an extension and over the next couple of years, WFP also plans to develop a broad array of digital assistance services (DAS) beyond those related to the current SCOPE capabilities.

To support SCOPE users in their ability to maximize the SCOPE platform, there is a dedicated Service Support function servicing the globe. The SCOPE Service Support (Operations) team is based in Nairobi, Kenya with extended presence in each of WFP’s regional bureaux. The team provides technical support to over 3000 WFP users in 60 Country Offices as well as to external users. To ensure the effective operation of the Service Operations function, additional SCOPE Regional Support positions are required at the Regional Bureau.

Under the overall responsibility of the Regional Digital Assistance Services Officer (DASO), the incumbent will be responsible to support the roll out and operationalization of SCOPE, related DAS tools and other digital products for WFP and/or partners in the region. The incumbent should expect frequent missions to countries in the region.

STANDARD MINIMUM QUALIFICATIONS

Education:

• An advanced university degree in business management, computer science, telecommunications engineering/social sciences or relevant degree or, First University degree with additional years of related work experience or trainings/courses.
• Training and knowledge of Project Management methodologies would be an asset.

Working Experience:

• At least five years of progressively responsible professional experience in field operations and/or business systems analysis, design and development.
• Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian or development programmes.
• Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts.

KEY ACCOUNTABILITIES (not all-inclusive)

• ​​​​​​Support to conduct appropriate IT assessments in order to assist management in making informed DAS-related operational decisions.
• Deploy as needed to support on-ground testing, roll-out and/or operations of SCOPE/DAS/digital tools as required.
• Identify learning needs and support capacity building initiatives for SCOPE/DAS/digital tools and new related functionalities, aimed at building solid digital assistance expertise amongst cross-functional colleagues in the region.
• Where relevant, support in extending their operational support to partners for the use of WFP’s SCOPE/DAS/digital tools.
• Coordinate the implementation and operations of DAS, ensuring involvement of all relevant stakeholder units at CO, RB and HQ as required.
• Capture, document and analyze (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) business requirements for DAS and either identify workable existing solutions or escalate to HQ and follow up for potential consideration (e.g. change request).
• Test and analyze DAS solutions and document the match against business requirements for quality and accuracy.
• Through the appropriate channels, support the efforts of technical teams on outstanding operational issues and changes relevant for the region.

• Support the management of change brought about by the use of technology in CO/Programme processes.

• Maintain and update the DAS implementation plan when necessary.

• Organise weekly DAS meetings with the programme and DAS teams in the respective CO’s in the region.
• Review and revise Standard Operating Procedures for DAS and related activities and lead the development of new SOP’s as necessary.
• Provide accurate and timely diagnosis and rectification of faults reported by the CO team or Service Operations team.

• Liaise with DAS Product Development team and DAS Service Support team in Nairobi when new functionality is introduced and support its implementation.

• Participate together with the DAS Service Support team in testing release candidates.

• Assist in writing region-specific application usage and troubleshooting guidance instructions when applicable.
• Perform initial analysis for Incidents that can become Change Requests or Problems.
• Report weekly to the Regional Business Transformation officer, together with the DASO-OPS, on issues that require higher level escalation.
• Represent the Regional Bureau and the project teams at all relevant stakeholder meetings.
• Perform any other duties as required.

DELIVERABLES AT THE END OF THE CONTRACT

• SCOPE/DAS/digital product operational needs and requirements defined, and workable options developed for priority COs
• SCOPE/DAS/digital solutions tailored and developed to meet specific CO operational needs.
• SCOPE/DAS/digital solutions implemented and fully leveraged to enable delivery of WFP assistance in a cost-efficient manner in the prioritized countries in the region.
• On-going direct support to CO SCOPE/DAS/digital operations is provided as required.

TERMS AND CONDITIONS

Type of Contract:

Fixed Term Contract

Duty Station:

Nairobi Regional Bureau, Kenya

Contract Duration:

12 Months

DEADLINE FOR APPLICATIONS

May 13, 2022

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.