Business Systems Analyst

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

Assignment is non-family (GOMA)

Reporting to the Team Lead, Business Relationship Management, the incumbent will work with a team of Developers to:

• Act as a liaison between business and client users, technical analysts/developers, functional Units in FTS in the analysis, design, configuration, testing and maintenance of business systems to ensure operational performance and improvements;

• Identify opportunities for improving business processes through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes;

• Read and interpret ‘desired’ business process systems/management information systems and the related literature (that may be technical) and translate this information in terms understandable to the business and client;

• Define and document client business functions and processes; Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats;

• Analyze business and client requirements; construct workflow charts and diagrams; study system capabilities; write specifications i.e. translate business requirements to functional specification documents for the technical team; depending on the Business Case, liaise with service partners, such as in-house Developers or other Functional Units within FTS or the UN Head Quarters or the UN Global Service Center, to design new business systems;

• Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment; Ensure that the system design and any other agreed products are ‘fit for use’ and ‘fit for purpose’;

• Improve systems by studying current practices; designing modifications;

• Recommend controls by identifying problems; writing improved procedures;

• Define project requirements by identifying project milestones/deliverables, phases/stages, and elements; forming project team; establishing project budget;

• Monitor project progress by tracking activity; resolving incidents and problems; publishing progress reports; recommending actions ; • Track and fully document changes for functional and business specifications; Maintain system protocols by writing and updating procedures; Write detailed universally understood procedures for permanent records and for use in training;

• Provide references for users by writing and maintaining user documentation; providing service support; training users;

• Maintain user confidence and protect operations by keeping information confidential;

• Peruse and utilize the technical reports drafted by self/the Development team especially, by collecting, analyzing, and summarizing information and trends; Consolidate information into cohesive and understandable correspondence for use in management decision-making;

• Conduct Change impact analysis to assess the potential implications of changes; Participate in User Acceptance Testing and Systems Functionality Testing;

• Participate in studies of new and existing programmes and special projects; Seek to improve internal and external service support of the business and clients;

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;

benchmarking state-of-the-art practices; participating in professional societies;

• Contribute to team effort by accomplishing related results as needed;

• Perform other related duties as required by the immediate Supervisor or FTS’ Senior Management in an independent manner.

• Integrity;
• Professionalism;
• Respect for diversity and Gender;
• Team;
• Communication.

Information and Communication Technologies

The Democratic Republic of Congo is the second largest country in Africa, and as a result is quite diverse. Living conditions therefore vary between MONUSCO duty stations, with all usual amenities present in the capital Kinshasa, but only very basic conditions in remote duty stations in the provinces, where, for instance, there may be no guarantee of public power supply nor running water. The ability to live and work in difficult and harsh conditions of developing countries is essential.

Accommodation is very expensive in both Kinshasa and Lubumbashi. Supermarkets exist in the large towns (e.g. Bukavu, Kisangani), but consumer items are generally very expensive (as everything is imported). For food, local markets offer a much cheaper alternative.

All MONUSCO duty stations are considered non-family duty stations, except for Kinshasa, Lubumbashi and Entebbe which are now considered family duty stations, and most are currently under UN Security Phase III (“relocation phase”: internationally-recruited staff are temporarily concentrated or relocated to specified sites/locations). In addition to insecurity related to the relatively volatile political situation as well as various conflict situations, certain places are subject to increasing street and residential crime, including in Kinshasa and Goma.

Some degree of medical service is provided in all MONUSCO duty stations. Certain vaccinations are mandatory for MONUSCO personnel to enter the DRC, while others are compulsory for all other incoming persons. It is possible for incoming MONUSCO personnel, including UN Volunteers, to be asked to provide proof of some or all vaccinations, though this is unlikely. All UN Volunteers must ensure that they are up-to-date with all appropriate vaccinations, which should be clearly and properly endorsed in the International Certificate of Vaccination (“carte jaune”). Malaria is present virtually throughout the DRC, and it is therefore recommended to take prophylaxis.

The unit of currency is the Congolese Franc. The US dollar is the other preferred currency. It may be impossible to exchange traveller’s checks away from the capital city. Credit cards are usually accepted in major hotels only in Kinshasa. In larger towns and cities (e.g. Kinshasa, Goma, Bukavu, Kisangani), UN Volunteers are recommended to open US Dollar bank accounts, while in other places, banks may be absent (including ATMs) and VLA payments will be processed in cash. UN Volunteers have the possibility to send part of their allowances to a bank account abroad. In addition to French, there are four major spoken languages in DRC, namely Lingala, Kikongo, Tshiluba and Swahili.