Business Support Associate G6, Fixed Term, Vendor and Customer Master Data Management, Delhi/NCR

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

VACANCY DETAILS

Type of Contract: Fixed Term, GS 6 Location: Delhi/NCR Duration of Contract: One year (Renewable) No. of Positions : 1 Reporting to: Finance Officer, VCMM Unit

Deadline : 10 April, 2022

JOB PURPOSE

To coordinate and control a full range of business support services for a specific professional area of work, to ensure that services are delivered effectively.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Provide dedicated executive assistant support. 2. Prepare and/or consolidate comprehensive reports, documentation, correspondence, briefing notes, etc. and conduct research in the area of work. Revise and review correspondence and documentation, providing feedback and making amendments where appropriate, to contribute to production of these materials to time and quality standards. Support the production of various data and compile and prepare reports in order to contribute to the provision of accurate information for informative decision-making and to support the effective and timely management of WFP resources. 3. Actively seek and use feedback to improve business processes and procedures. Assess and recommend improvements to procedures and practices, to contribute to the effective delivery of business support services. 4. Respond to complex business support queries in order to provide a timely and accurate resolution of enquiries for clients. 5. Oversee the maintenance of records and databases to ensure information is organised and readily available for staff and compliant with all relevant regulations and policies. Manage updates and further develop databases and records, to ensure information is accurate, organised, and available for others to access, and supports reporting requirements. 6. Provide advice, support and/or training to junior support staff in the provision of business support services, in order to support their learning in providing business support. Provide training and guidance to staff in interpretation of procedures, policies, processes, and use of corporate systems to ensure consistency and efficiency of services provided to all clients. Supervise the work of support staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines. 7. Coordinate tasks of junior colleagues to ensure support services are delivered consistently and to the required standards. 8. Follow standard emergency preparedness practices to support WFP to quickly respond on VCMM Creation and Vetting Process

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. First University degree in Finance, Business Administration, Accounting, or related fields is desirable.

Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Knowledge & Skills:

• Specialised knowledge of the application of common business processes, practical business support methods, procedures and systems used in area of work, gained through technical training and work experience. • Good communication skills in order to provide specialised business support services to a wide range of individuals. • Ability to analyse and interpret financial data and monitor budgets. • Ability to proactively identify and recommend areas for improvement to the design and delivery of specialised services. • Ability to build relationships with a variety of individuals across functions. • Experience in coordinating the work of others and self and training and supporting others. • Ability to maintain confidentiality.

Language: Fluency in both oral and written communication in English and Hindi.

TERMS AND CONDITIONS

Only candidates under serious consideration will be contacted. A written test will be used as a form of screening. In the event your candidature is retained for an interview, you will be required to provide in advance a scanned copy of the degree(s)/diploma(s)/ certificate(s). This is a national position therefore applicants who are non-Indian nationals will not be considered.

Mode of Engagement : The salary for this position is non-taxable (subject to medical and pension deduction). The incumbent will be entitled to benefits related medical, pension, leave as per WFP policy. Qualified candidates will be retained on roster for at least two years and may be considered for future similar vacant posts. We encourage Female applicants and individuals with disabilities to apply. WFP is committed to diversity and inclusion within its workforce, and encourages all qualified candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organisation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the selection & recruitment process, and for work-related needs upon joining the Programme. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

Applications for the positions are required to be submitted online on the E-recruitment link as mentioned below: https://www1.wfp.org/careers/job-openingsNote: Applicants are requested to Create an account in the system before applying. Curriculum and applications will be registered and system allows them to update their profile and apply for a job through wfp careers website.

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.