Business Support Assistant - UNHAS (SC3) - Yemen based in Amman

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance

ABOUT WFP

The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

Aiming to feed 13 million of the most vulnerable people with food assistance, WFP’s emergency response in Yemen is the agency’s largest anywhere in the world. WFP also provides nutrition support to 1.7 million children and mothers, and delivers school meals to 850,000 children each day.

ORGANIZATIONAL CONTEXT

This job is found under WFP Yemen Country Office based in Amman - Jordan. Job holder typically provide administrative support to team(s) and/or support a specific business stream, and report to the relevant Associate. At this level, work is carried out under close supervision or immediately available assistance. Job holder is expected to produce organized and accurate work.

JOB PURPOSE

To deliver a limited number of routine business support tasks in relation to light cargo coordination and movements within UNHAS Amman Hub, to ensure that customers are effectively supported. To deliver a range of routine business support tasks, to ensure that staff are effectively supported.

KEY ACCOUNTABILITIES (not all-inclusive)

• UNHAS Amman focal point in coordinate light cargo requests between UNHAS Amman, UNHAS Booking Office and Cargo Requests from BSI and Agencies as well as NGO’s
• Collect and prepare all required documents for individual shipments.
• Coordinate with shipper and UNHAS airport staff for timely delivery of cargo to be loaded onto aircraft.
• Collect, sort and disseminate correspondence, reports and other materials, to meet the required demands to facilitate cargo movements.
• Respond to simple routine queries with readily available support by senior staff, and escalate where appropriate, in order to provide a timely and accurate response to cargo enquiries.
• Support the maintenance of office files, documents, and records in accordance with established systems and processes, so that information is current and readily available for movement of cargo.
• Undertake standard data entry tasks in accordance with defined systems, to ensure information is organized and readily available.
• Any other tasks requested by the Head of Amman Hub, UNHAS team and/or designate.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education.

Experience: Two or more years of experience and knowledge of UNHAS Operation in general..

Knowledge & Skills:

• Ability to use standard office equipment such as photocopiers and scanners.
• Ability to follow standard business support processes and procedures.
• Knowledge of standard office software packages, e.g. Microsoft word.
• Ability to provide information using courtesy and tact.
• Good attention to details.
• Knowledge of UNHAS operation

Language: Fluency in both oral and written communication in the UN language in use at the duty station and fluency (level C) in English language.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Builds an understanding of WFP’s Strategic Objectives.
• Be a force for positive change: Approaches individual tasks and responsibilities with a positive attitude and demeanor.
• Make the mission inspiring to our team: Understands the impact of WFP activities in beneficiary communities.
• Make our mission visible in everyday actions: Connects individual tasks and responsibilities to unit’s goals and mission.

People

• Look for ways to strengthen people's skills: Seeks opportunities to build and enhance individual skills.
• Create an inclusive culture: Demonstrates respect and understanding for diversity and cultural differences.
• Be a coach & provide constructive feedback: Identifies and approaches colleagues or supervisors to serve as coaches.
• Create an “I will”/”We will” spirit: Sets clear goals and measurable targets for own tasks and responsibilities.

Performance

• Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.
• Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.
• Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.
• Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.

Partnership

• Connect and share across WFP units: Understands WFP’s organizational structure, including the purpose and mission of each unit.
• Build strong external partnerships: Supports team in working with colleagues and WFP’s partners in the field toward common goals.
• Be politically agile & adaptable: Maintains a professional and courteous relationship with other WFP employees and partners in the field.
• Be clear about the value WFP brings to partnerships: Understands own team’s contributions in its partnerships with internal and external stakeholders.

TERMS AND CONDITIONS

1. The applicant should be a Jordanian national or having work/residency permit.
2. WFP staff who are still under probation period are not eligible to apply for another FT position.
3. WFP staff on FT contracts must have completed one year in the current position to be eligible to apply for another FT position.
4. WFP is an equal opportunity employer.
5. WFP does not charge a fee at any stage of the recruitment process.

6. By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong or incomplete information might lead to your disqualification in this recruitment process

7. Applications must be submitted online:

• Using English language only.
• Indicating all your job TOR.
• Indicating clear years of experience with each job (month/year)

(NB: Successful candidates vetted as viable candidates through the application process will be retained on internal roster for a two-year period and may be given further consideration for future similar specific position advertised)

DEADLINE FOR APPLICATIONS

21 June 2022

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WFP never uses external recruitment agencies and recruitment is always free of charge. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

لا يستعين برنامج الأغذية العالمي بالمطلق بوكالات أو مكاتب توظيف خارجية، حيث إنّ عملية التوظيف دائماً مجانية. ويتم اتخاذ جميع القرارات الخاصة بعملية التوظيف بناءً على الاحتياجات المؤسسية والمتطلبات الوظيفية والكفاءة والاستحقاق والمؤهلات الفردية. ويلتزم برنامج الأغذية العالمي بتوفير بيئة عمل شاملة للجميع، تخلو من الاستغلال والاعتداء الجنسيين وجميع أشكال التمييز والتعسف في استخدام السلطة وكل أنواع التحرش كالتحرش الجنسي. لهذا كان لزاماً أن يخضع جميع المرشحين للوظائف الذين يقع الاختيار عليهم لعمليات تدقيق صارمة بهدف مراجعة خبراتهم وخلفياتهم.

Female applicants are especially encouraged to apply

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.