Business Support Assistant (TEC) SC4 - Baghdad - IRAQ

IT & Telecom

Overview

Deliver and complete business support processes and activities within the TEC Unit

You have:

• Completion of secondary school education. A post-secondary business administration qualification at certificate or diploma level.
• Five or more years of progressively responsible administrative work experience in an engaging and dynamic work environment.
• Fluency in both oral and written communication in English and Arabic.
• Proficiency in use of Microsoft Office suite of applications including Word, Excel, Access, Publisher, and PowerPoint.
• Ability to develop and maintain relationships with a range of individuals in order to provide a high-quality support service.
• Ability to prioritize, multi-task, coordinate workloads, and work under pressure to meet deadlines.

ABOUT WFP

The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies, building prosperity, and supporting a sustainable future for people recovering from conflict, disasters, and the impact of climate change. in 2021 WFP supported 652,800 people in Iraq. Through providing food for vulnerable people, skills to build futures, and enhanced social protection, WFP is helping the Iraqi Government build people’s resilience and food security. For more information, see wfp.org/countries/iraq and ar.wfp.org/countries/iraq

ORGANIZATIONAL CONTEXT

The Business Support Assistant will report to the Head of the TEC Unit. Job holders are expected to produce organized and accurate work, undertaking specific business support activities.

JOB PURPOSE

The incumbent is expected to deliver and complete a wide range range of business support processes and activities within the TEC Unit in order to facilitate effective service delivery

KEY ACCOUNTABILITIES

• Coordinate all TEC unit procurement activities specifically raising purchase requisitions, tracking delivery of goods and services, raising service entry sheets to confirm receipt of goods and services, and ensuring service provider performance evaluations are done.
• Process and manage administrative and financial tasks to contribute to the effective and timely management of resources including invoice tracking to ensure timely payment for goods and services procured by the TEC unit.
• Coordinate allocation of mobile telephony and home connectivity services to staff including update of contact list and be responsible for billing services via the Telephone Management System (TMS).
• Maintain relationships with other colleagues in the TEC unit through provision of business support to assist in information sharing and service delivery to staff.
• Contribute to improvement of business procedures and processes.
• Collect and perform basic analysis of data to contribute to quality business information management.
• Manage and maintain records and databases, to ensure information is organised and readily available for staff.

• Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff in the TEC unit.

• Proof-read reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate.

• Maintain calendar of duty travels, training, leave, break-in-service, rest and recuperation including timekeeping reporting to the Human Resources (HR) unit.
• Respond to standard queries and provide timely and accurate guidance.
• Perform any other duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary business administration qualification at certificate or diploma level .

Experience: Five or more years of progressively responsible administrative work experience in an engaging and dynamic work environment. Experience successfully understanding and contributing to achieving key objectives in support of service plans in a service-orientated environment.

Language: Fluency in both oral and written communication in English and Arabic.

Knowledge:

• Proficiency in use of Microsoft Office suite of applications including Word, Excel, Access, Publisher, and PowerPoint.
• Knowledge of specialized common business practices and methods gained through relevant technical training and experience.
• Ability to develop and maintain relationships with a range of individuals in order to provide a high-quality support service.
• Ability to carry out basic data analysis and independently rectify problems requiring attention.
• Ability to monitor and record financial transactions.
• Good communication skills required to give and receive information and work with a variety of individuals.
• Ability to maintain confidentiality.
• Ability to prioritize, multi-task, coordinate workloads, and work under pressure to meet deadlines.
• Ability to be creative yet analytical with a logical mind and an eye for detail.
• Ability to provide accurate and reliable management information to enable the robust decision-making process.
• Ability to work unsupervised and under own initiative

Terms and conditions

Position Title: Business Support Assistant

Grade: SC4

Contract: Service Contract

Duty Station/travel: Baghdad with frequent travel inside Iraq.

Salary: Starting at USD 1,725 per month.

Medical Plan: International valid medical plan for the staff member, spouse and dependent's children under 18 years

Annual leave: 30 working days per annum

DEADLINE FOR APPLICATIONS

15th August 2022

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Female applicants are especially encouraged to apply

Apply now

Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: wfp.org