Business Support Assistant SSA3 (Scope Data), Damaturu

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ARE YOU...

Are you a seasoned IT Scope person interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people. If so, an exciting and fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving; and changing millions of lives around the globe.

STANDARD MINIMUM REQUIREMENTS -

Education: Completion of secondary school education.

Experience: Academic or professional experience in the implementation and maintenance of computer information systems or related area. Experience resolving level 1 IT issues.

Knowledge & Skills:

• Ability to use standard office equipment such as photocopiers and scanners. • Knowledge of standardized business support work routines and methods. • Knowledge of standard office software packages, e.g. Microsoft word. • Uses tact and courtesy to give and receive information with a variety of individuals. • Good attention to detail in order to identify data discrepancies. • Ability to work to deadlines and follow clear instructions. Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.

General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

DEADLINE FOR APPPLICATIONS

WHO WE ARE...

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate
• WFP offers a highly inclusive, diverse and multicultural working environment
• WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
• A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
• We offer an attractive compensation package (please refer to the Terms and Conditions section)

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders typically provide administrative support to team(s) and/or support a specific business stream, and report to the relevant Associate. At this level, work is carried out under close supervision or immediately available assistance. Job holders are expected to produce organised and accurate work.

KEY ACCOUNTABILITIES (not all-inclusive)

ACCOUNTABILITIES/RESPONSIBILITIES: 1. install and configure new SCOPE registration and redemption hardware; support any technology upgrades as required. 2. Develop technical skills and knowledge and build awareness of industry developments. 3. Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.

4. Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and stakeholder Functions (Programme, Supply-Chain, Administration, Finance, Procurement). 5. Perform basic beta testing and support the roll out of new versions of digital assistance systems to ensure software is operational for beneficiary and transfers management. 6. Ensure information is up to date and accurate within inventories, databases, SharePoint, and other document repositories to support senior officers in managing these systems.

7.With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products. 8. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met. 9. Respond to queries from users, understanding and resolving issues, providing advice, and ensuring Technology (TEC) policies, procedures, systems and tools are correctly applied to support them. 10. Support the capability building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in TEC. 11. Perform other ICT and digital assistance services related duties as assigned.

OTHER POST REQUIREMENTS

1. Accept responsibility for all SCOPE equipment under custody, ensuring its functionality and accountability. 2.Document all equipment loans to Partners and Traders in accordance with corporate standards and procedures.

4. Ensure that any faulty equipment is being processed for repair as soon as the fault is discovered. 5. Support Partners with Point-Of-Sale (POS) devices by providing training to retailers and Cooperating Partners. 6. Actively coordinate all SCOPE equipment in view of Programme priorities and as mandated by the Area Office Cash Working Group. 7. Closely follow-up with the Scope Service Desk on all ICT issues and in collaboration with the AO IT/SCOPE Operations Officer. 8. Ensure that all technical information is shared timely to all team members.

WFP LEADERSHIP FRAMEWORK.

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity

Drives Results and Delivers on Commitments Fosters Inclusive and Collaborative Teamwork Applies Strategic Thinking Builds and Maintains Sustainable Partnerships Lives the WFP values and shows humanity and integrity by role modelling care for others Delivers on commitments and adapts readily to change Is inclusive and collaborative, and contributes to a culture of learning and personal growth Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

Builds and nurtures external partnerships and collaborates with partners to deliver common objectives Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION.Short Description

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
• Once your profile is completed, please apply, and submit your application
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at [email protected] in case you face any challenges with submitting your application.
• Only shortlisted candidates will be notified.

TERMS AND CONDITIONS

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.