Business Support Assistant (Protocol) G5

.

SAVING LIVES. CHANGING LIVES.

WHAT IMPACT WILL YOU HAVE WORKING WITH US?

My WFP Story

“My main motivation comes from providing excellent service to every customer with whom I come into contact. To work in a challenging position which offers experience, innovation, creativity, teamwork "- Business Support assistant

The United Nations World Food Programme (WFP) seeks individuals of the highest integrity and professionalism who share our humanitarian principles

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

ABOUT WFP

The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The WFP Regional Bureau for Eastern and Central Africa (RBN) is based in Nairobi and provides strategic direction, technical guidance, resource mobilization and management support to WFP operations and activities in ten countries: Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, South Sudan, Sudan and Uganda.

JOB PURPOSE

The Administration Unit in the Regional Bureau for East and Central Africa (RBN) supports the delivery of quality, customer-focused, value for money administrative services that enable staff in country/location operations to deliver food assistance to beneficiaries, in line with WFP strategy.

STANDARD MINIMUM QUALIFICATIONS

Education: The candidate must have an undergraduate degree; a degree in Business Management, Communication, International Development, Human Resources, International Relations, Business Administration, Strategic Management

Experience: Two to three years of progressively responsible work experience in the relative business stream with experience in general administrative work. Experiences working in a multicultural and fast-paced environment and in a large organization are beneficial.

Languages: Fluency in both oral and written communication in English.

KNOWLEDGE AND SKILLS

↵

• Knowledge of specialized common business practices and methods, gained through relevant technical training and experience.
• Proficient in the use of office equipment and computer software inclusive of Office 365
• Ability to develop and maintain relationships with a range of individuals in order to provide a high-quality support service.
• Ability to carry out basic data analysis and independently rectify problems requiring attention.
• Ability to monitor and record financial transactions.
• Good communication skills are required to give and receive information and work with a variety of individuals.
• Ability to maintain confidentiality.

KEY ACCOUNTABILITIES (not all-inclusive)

What you will do:

• Process and manage the handling of all protocol services that the RBN staff are entitled to regarding protocol.
• Ensure that all requests are sent through the protocol platform EasyVista and ensure that all staff are guided through incase of any challenges.
• Respond to staff members protocol queries, ensuring that timely feedback and accurate resolutions are provided.
• Manage and maintain protocol records and database, to ensure that the protocol data and files are accurately stored and regularly updated in compliance with the established standards.
• Liaise with the Kenya Country Office protocol counterparts and coordinate the RBN protocol needs and priorities for timely and effective processing of staff members documents and entitlements.
• Extract and compile HR data on staff recruitments and selections, contractual conditions, entitlements etc. to support analysis and reporting needs.
• Provide Administrative support including onboarding of new staff members in compliance with the relevant protocol processes and procedures.
• Prepare various protocol documentation required for the specific area of work (e.g. guidelines on shipping personal effects and importing vehicles, referral letters, note verbales to the Governments, fuel card memos, etc.), ensuring accuracy and within the established deadlines.
• Act as an alternate for travel and support in the processing of all travel-related requests when the Travel focal point is away.
• Any other duties as may be allocated by the Supervisor.

PERFORMANCE INDICATORS

• Demonstrate excellent communication and interpersonal skills when liaising with internal and external clients
• Ensure that all administration and documentation requirements are initiated and completed in a professional and timely manner
• Ensure that assigned tasks are performed accurately and within established time frames

TERMS AND CONDITIONS

Type of Contract:

Fixed Term

Duty Station:

Regional Bureau for Eastern Africa, Nairobi

Contract Duration:

12 months (renewable)

DEADLINE FOR APPLICATIONS

March 29 , 2022

Only shortlisted candidates will be contacted

.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.