Business Support Assistant (Helpline Operator) - SC3 - Quetta

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WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

ABOUT JOB

Job Title: Business Support Assistant (Helpline Operator)

Grade: SC3

Type of contract: Service Contract

Duration: 12 Months

Duty Station: Quetta

Salary: Starting from 128,000 PKR/per month

Vacancy Number: 831080

Number of Positions: 02

Date of Publication: 9th January, 2024

Deadline of Application: 22nd January, 2024

This vacancy announcement is for Pakistani Nationals.

Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.

TERMS AND CONDITIONS

WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.

JOB PURPOSE

The Business Support Assistant will be required to handle the queries and direct & facilitate the beneficiaries seeking information on Benazir Nashonuma Programme.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Collect, sort and disseminate correspondence, reports and other material to meet the required demands of staff to time standards. 2. Respond to routine queries received and escalate where appropriate, to provide a timely and accurate service to clients. 3. Proofread written documents, such as standard reports and correspondence, to contribute to the accuracy of written information developed by staff. 4. Provide a set of standard business support activities, where required, to contribute to the effective functioning of business operations. 5. Make travel arrangements and support events, etc., to support staff to work effectively. 6. Support the maintenance of office files, documents, and records in accordance with established systems and processes so that information is current and readily available for staff. 7. Undertake standard data entry tasks in accordance with defined systems, to ensure information is organised and readily available for the business team.

STANDARD MINIMUM QUALIFICATIONS

Education: University Degree (Bachelors) in social sciences and communications will be preferable. Experience: Two to three years of relevant work experience in public domain especially in beneficiaries handling.

Knowledge & Skills:

• Communication Skills • Knowledge of standardised business support work routines and methods. • Knowledge of standard office software packages, e.g. Microsoft word. • Uses tact and courtesy to give and receive information with a variety of individuals. • Good attention to detail in order to identify data discrepancies. • Ability to work to deadlines and follow clear instructions.

Language: Multilingual - Knows fluently more than one of the local languages (Balochi, Brahavi, Pashtoo, Sindhi, Saraiki and Persian) and UN official language i.e. English

All WFP Employees are expected to demonstrate the competencies and standards of behavior aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:

Leading by example with integrity,

Driving results and delivering on commitments,

Fostering inclusive and collaborative teamwork,

Applying strategic thinking,

Building and maintaining sustainable partnerships.

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Request for Disability related Reasonable Accommodations:

It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team on: [email protected], cc’ing [email protected]. A member of the reasonable accommodation team will contact you to

confidentially discuss your needs.

This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.

This section is optional to describe additional responsibilities & knowledge required for the specific job

ABOUT WFP

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

ORGANIZATIONAL CONTEXT

These jobs will be based in Provincial Office Quetta Balochistan. At this level, work is carried out under close supervision or immediately available assistance. Job holders are expected to produce organised and accurate work.

BACKGROUND OF THE POSITION:

With the recent expansion of the BISP program across Balochistan the services are being rendered through 71 functional facilitation centers established at the functioning health facilities and have been placed strategically to provide services to the maximum number of beneficiaries. WFP is implementing the BNP in Balochistan through 5 cooperating partners (CPs). Beneficiary reach-out has been done through the deployment of the mobilization teams employed by the CPs, which comprises of two female mobilizers and a male supervisor. Each FC has the same standard composition of teams. The recent flooding in Balochistan wreaked havoc devastating 34 districts across the province affecting the already vulnerable populations, namely, women, and children. The already fragile health systems were also severely affected resulting in severe infrastructure damages to certain health facilities, creating interruptions/ discontinuity in services. Additionally, the floods further led to exponential increase in the number of households with food insecurity. According to recent surveys conducted by UNICEF, the GAM rates across the province have risen steeply where the average stunting prevalence rates were already 46.6% (NNS 2018). Given the grave situation, there will be addition of beneficiaries who have received COVID, petrol adjustment and other forms of short-term assistance provided through the BISP platform. Considering the goal for the universal coverage (covering all beneficiaries of BISP umbrella, provided they fulfil the admission criteria for Nashonuma Program), there will be addition of caseload (BNP The additional beneficiaries have been intimated by BISP through texts and calls that they can seek assistance from the Nashonuma Program though they will not be eligible for support from the BISP Kafalat Program. The World Food Programme (WFP) Provincial Office will establish a dedicated helpline to provide information and assistance to beneficiaries of the Benazir Nashonuma Program. The helpline will be available during the official hours of the facilitation centers and will be staffed by multilingual personnel who can provide guidance on the program's admission criteria and direct beneficiaries to the nearest facilitation center. The helpline number will be printed on IEC material and disseminated across the province. This will ensure that anyone seeking information on the program can easily access it. The helpline will be a valuable resource for beneficiaries of the Benazir Nashonuma Program. It provides a convenient way to get information about the program and to connect with staff who can help with any questions or concerns.

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WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.