Business Support Assistant, G4

IT & Telecom

Overview

Deliver standard business support processes for effective service delivery.

You have:

• Completion of secondary school education.
• Fluency in both oral and written communication in French and English.
• Proficient in the use of office equipment and computer software packages (MS Office: Word, Excel, PowerPoint).
• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Uses tact and courtesy to give and receive information to a wide range of individuals.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Ability to offer guidance or basic on-the-job training to more junior staff.

WFP celebrates and embraces diversity; we are committed to creating an inclusive environment for our employees and the people we serve. All aspects of employment are based on operational needs, job requirements, merit, and individual qualifications. WFP encourages and welcomes qualified candidates irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, or physical or mental disability.

📢 Vacancy Announcement n°: 169561

👉Job Title: Business Support Assistant

⏩Grade: General Service (G-4)

📌Type of Contract: Fixed-Term

🚩Unit / Division: Information Technology (TEC)

⭐Location: Regional Bureau for Western Africa (RBD)

📍 Duty Station: Dakar, Senegal

🌟Duration: 1 year (renewable based on performance)

✅SAVING & CHANGING LIVES Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

✅GLOBAL COMMUNITY Build bridges that unite people across the world. Being part of a global, diverse, and multicultural community like WFP, will continuously expose you to innovative ideas and perspectives. How we deliver our mission with a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

✅ UNLIMITED POSSIBILITIES Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done.

✅LIFE-CHANGING EXPERIENCE Reach beyond yourself and discover your true potential. WFP offers the life-changing experiences you’re unlikely to find in many other organizations.

ORGANISATIONAL CONTEXT:

At this level, work is carried out under minimal supervision. Job holders are expected to produce organised and accurate work, undertaking specific business support activities. They may offer guidance on standard practices to more junior staff in their area of work.

JOB PURPOSE:

To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

1. Gather information with clear direction to support the drafting of documents and preparing reports by other staff.
2. Respond to queries and escalate where appropriate, in order to provide timely and accurate service to clients.
3. Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
4. Provide revision and proofreading services for standard documents, to contribute to the development of accurate documentation.
5. Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
6. Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work.
7. Take responsibility for data integrity to facilitate the availability of accurate information in corporate systems.
8. Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards.
9. Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Completion of secondary school education.

Language: General Service (Field): Fluency in both oral and written communication in French and English.

Knowledge & Skills:

• Proficient in the use of office equipment and computer software packages (MS Office: Word, Excel, PowerPoint)
• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Uses tact and courtesy to give and receive information to a wide range of individuals.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Ability to offer guidance or basic on-the-job training to more junior staff.

DEADLINE FOR APPLICATION: 27 July 2022.

Qualified female applicants are encouraged to apply.

WFP has zero-tolerance for discrimination and does not discriminate based on race, sex, color, ethnic group, age, sexual orientation, other affiliation, or HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: wfp.org