Business Support Assistant (Call Centre Agent), SSA
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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
JOB PURPOSE
To support Programme activities to liaise with beneficiaries and initiate required action.
KEY ACCOUNTABILITIES (not all-inclusive)
- Manage Beneficiary Feedback Mechanism for CBT programme beneficiaries.
- Refer requisite action to related office within WFP and Partners.
- Provide programme information and guidance to beneficiaries on entitlements and areas of support.
- Provide weekly and monthly reports.
- Perform any other duties.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education. Experience: Two or more years of experience in general administrative work.
Knowledge & Skills:
• Ability to work under minimum supervision. • Ability to follow standard business support processes and procedures. • Knowledge of standard office software packages (Microsoft word & Excel) • Ability to provide information using courtesy and tact. • Good attention to details.
Language: Fluency in Siwati and English oral and written communication
TERMS AND CONDITIONS
- This is a local position for Swazi nationals only.
- Qualified female applicants are encouraged to apply.
- Only short-listed candidates will be contacted.
- WFP does not charge any fees from applicants at any stage of the recruitment process.
- WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
DEADLINE FOR APPLICATIONS
Deadline for applications, 11 June 2021.