Business Support Assistant (Beneficiary Feedback), SC3, Dhaka

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Vacancy Announcement

WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

TERMS AND CONDITIONS

Job Title: Business Support Assistant (Beneficiary Feedback)

Grade: SC3

Type of contract: Service Contract

Duration: 12 months

Duty Station: Dhaka

Number of positions: 01

Date of Publication: 20 May 2024

Deadline of Application: 2 June 2024

This vacancy announcement is for Bangladeshi Nationals

JOB PURPOSE

The incumbent will work under the overall supervision of the M&E Process, Monitoring Officer and would be under direct supervision of Programme Officer (Monitoring).

KEY ACCOUNTABILITIES (not all-inclusive)

Provide callers with accurate, up-to-date information to the intended audience. Answer beneficiary’squestions/inquiries thoroughly by clarifying and providing relevant information: 1. Appropriate referral to individual/unit. 2. Follow up with the individual units 3. Collect accurate data about calls and callers. 4. Collate written grievances (both manually and electronically received) to compile into the database. 5. Maintain and update the beneficiary feedback system database using hotline coding systems in recordingthe calls for the reports that are being shared with the management. 6. Follow up on beneficiaries’ cases with the supervisor to ensure that actions are taken effectively on time. Iftimely resolution is not possible, the complainant should be notified and the reasons for delay explained. 7. Ensure that beneficiaries, affected communities and staff understand the handling procedures. 8. Attend regular supervision and debriefing sessions. 9. In coordination with the concerned projects, produce Monthly reports and Annual Response Report fordissemination to both the project teams and the management. 10. Adhere to the confidentiality of the feedback given, and related information. 11. Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of Bachelor’s degree from a reputed organization

Work Experience: Overall Three (03) years of experience in programme.

Language: Strong communication skills in English and Bangla. Acquaintance with Rohingya and Chittagonian Languages is preferred.

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted. WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Request for Disability related Reasonable Accommodations: It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team on: [email protected], cc’ing [email protected]. A member of the reasonable accommodation team will contact you to confidentially discuss your needs. This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. The country strategic plan is aligned with the United Nations sustainable development cooperation framework for Bangladesh for 2022‒2026 and the eighth five-year plan (covering the period July 2020‒June 2025) of the Government of Bangladesh. It is informed by the recommendations of an independent evaluation of the country strategic plan for 2017–2021 and consultation with key stakeholders. It will contribute to Sustainable Development Goals 2 and 17 through four strategic outcomes.

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

DEADLINE OF APPLICATION

2 June 2024