Business Support Assistant (Administration)SC-5, RBN
Deliver administration processes for effective service delivery
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Overview
Deliver administration processes for effective service delivery
You have:
- Completion of secondary school education. A post-secondary certificate in the related functional area is desirable
- Has demonstrated an ability to perform all routine administrative activities in line with WFPs operating standards through day-to-day work
- Has supported in providing ad-hoc guidance to new staff members
- Has knowledge of working with travel and protocol
- Fluency (level C) in English language
JOB TITLE:
Business Support Assistant (Administration)
TYPE OF CONTRACT:
SC-5
UNIT/DIVISION:
Administration Function
DUTY STATION (city, Country):
Nairobi, Kenya
ORGANISATIONAL CONTEXT:
These jobs are found in Country Offices (COs), Regional Bureaus (RBs), and Headquarters (HQ). The Job holders report to a Head of Unit, Administration Officer, or the designate. At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring some interpretation of standard guidelines/practices. Job holders can recommend a course of action to staff at various levels and may allocate tasks to other support staff.
JOB PURPOSE:
To deliver a wide range of administration processes and activities for a specific professional area of work, to facilitate effective service delivery.
ACCOUNTABILITIES/RESPONSIBILITIES:
- Support the provision of travel and protocol related services, etc., maintaining information, to contribute to the provision of a safe and comfortable working environment.
- Follow on requests for travel that have been submitted by Business Support Assistants (BSA) within RBN, to ensure they conform to WFP standards and procedures.
- Follow with COs on Oversight outstanding recommendations and support required
- Follow on field support requests that come from COs, and communicate to the correct focal point in RBN for action
- Collate and process information including dissemination to support the production of standard documents and reports for the unit, to enable decision-making and the effective management of resources.
- Manage and maintain paper and electronic records within the area of responsibility in accordance with established procedures, to ensure swift and easy data access as required.
- Undertake research and perform basic analyses of data, to contribute to the provision of accurate information and effective management of resources.
- Be a first point of contact for internal queries, to facilitate the provision of efficient and effective resolution of daily issues.
- Provide inputs to routine methods and practices in own area of work, to support the continuous improvement of services provided
- Other as required.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
Completion of secondary school education. A post-secondary certificate in the related functional area is desirable
Experience:
- Has demonstrated an ability to perform all routine administrative activities in line with WFPs operating standards through day-to-day work
- Has supported in providing ad-hoc guidance to new staff members
- Has Knowledge of working with Travel and Protocol.
Languages:
Fluency (level C) in English language
Potential interview questions
| Can you describe a time when you had to manage multiple administrative tasks simultaneously? | This question assesses your ability to handle workload and prioritize effectively. | Provide a specific example that highlights your organizational skills and ability to multitask. |
| How do you ensure accuracy in data entry and management? | The interviewer is looking to understand your attention to detail and methods for checking accuracy. | Pro members can see the explanation. |
| Describe your experience with providing guidance to new staff. What approach do you take? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
wfp.org
