Business Support Assistant (Admin/HR) - SC4, Tete, Mozambique

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. Female qualified applicants are especially encouraged to apply.

WFP does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, offer, training, or any other fees). Offers of WFP employment or job openings with requests for payment of fees are fraudulent. WFP does not concern itself with information on bank accounts. Any requests for such payment or information should be refused and reported to local law enforcement authorities for appropriate action and to WFP for its information.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

The overall objective of WFP in Mozambique is to support the government in achieving Sustainable Development Goal2 (SDG2). WFP's 2GCSP, in line with national development priorities, aims to support long-term recovery and building resilience to address the underlying causes of food insecurity and malnutrition in Mozambique.

As the operations and activities continue on rising in the Tete Field Office, additional staff is also being recruited (now it has 39 staff members), in this regard to adequately support the Field Office operations (Administration and HR) and the different programme activities, the services of Business Support is critical to provide this support to ensure that the process complied with the organization's policies and procedures and to allow the timely implementation of activities and business.

JOB PURPOSE

To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate/ university degree in Human Resources, Psychology, Business Administration, or related field is a plus. Experience: Two (2) or more years of progressively responsible work experience in the relative business stream with experience in general administrative work and human resource operations.

Knowledge & Skills:

• Proficient in the use of office equipment and computer software packages, such as Microsoft Word.
• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Good understanding of key HR principles and talent acquisition best practices including CV screening, candidate engagement, scheduling assessments with candidates, interviewing, onboarding.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Expertise in outreach and sourcing talent.
• Experience using LinkedIn and job boards to source candidates.

Languages: Fluency in both written and oral communication in Portuguese and English languages.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the direct supervision of the Head of the Field Ofice and support from Human Resources Unit and Administration Associate, the incumbent shall:

1. Acting as the first point of contact for the Head of the Field Office.

2. Manage diary and schedule meetings and appointments.

3. Collect, sort and disseminate correspondence, reports and other material to meet the required demands of staff to time standards.

4. Respond to routine queries received and escalate where appropriate, to provide a timely and accurate service to clients.

5. Take responsibility for the maintenance of set standard systems and files. to ensure information is accurate and readily available for the function.

6. Meet visitors and direct them to the respective room and/or staff member accordingly.

7. Support the administration unit service provider (vendor) has valid vendors.

8. Support on implementation of procurement procedures and of creation of MPOs and PR according to the policies.

9. Develop attractive vacancy announcements, using advanced Tecnologies to ensure vacancies reach target candidates, including underrepresented groups.

10. Support in the administration of test assessment, inviting candidates for interviews, preparing interviews packs, and scheduling interviews.

11. Facilitate the contracting process of newly recruited staff. reference checks and verification of academic certificates, medical clearances, and anti-terrorism.

12. Support talent searchers and engage and attract suitable talents for relevant vacancies.

13. Support in the onboarding of new staff reporting - welcome note and preparation of Biography.

14. Provide support on benefits and entitlement (contract extension, contract elaboration, monitoring of annual leave and the facilitation of national staff on separation clearances).

15. Perform other related tasks as required.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR

• Leads by Example with Integrity

Lives WFP values and shows humanity and integrity by role modelling care for others.

• Drives Results and Delivers on Commitments

Delivers on commitments and adapts readily to change.

• Fosters Inclusive and Collaborative Teamwork

Is inclusive and collaborative, and contributes to a culture of learning and personal growth.

• Applies Strategic Thinking

Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things.

• Builds and Maintains Sustainable Partnerships

Builds and nurtures external partnerships & collaborates with partners to deliver common objectives.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level Employee orientation Demonstrates a developed understanding of the various employee contexts and needs when applying and adapting HR policy and practices, to best meet employee needs. Takes initiative and identifies suitable solutions when partnering with employees and local Country Office management. HR Expertise & Policy Knowledge Is able to interpret and apply detailed knowledge of HR policies, operational processes, leading HR practices and internal regulations, within a complex organizational context, to provide guidance to employees and implement solutions within area of responsibility. Business Knowledge & Partnership Applies advanced knowledge of WFP's organizational and HR strategic objectives, as well and operational complexities, in order to ensure alignment of HR support within own area of responsibility. Establishes and maintains internal network on an ongoing basis, to develop understanding of organizational challenges and local teams context and therefore, ensure focus on local priorities and people. Enabling Talent Management Solutions Demonstrates a advanced knowledge of WFP HR solutions within area of responsibility. Applies this, along with an in-depth understanding of the end user context, to plan, coordinate and manage effectively the implementation and execution of HR solutions. HR Operations Management Demonstrates understanding of HR operations impact on the broader organisational context. Proactively identifies opportunities for HR operational improvement and creates work plans to implement changes.

TERMS AND CONDITIONS

Type of contract: Service Contract - Level 4 Duty Station: Tete Duration: 12 months This position is open to Mozambican Nationals Only. Female-qualified candidates are highly encouraged to apply.

DEADLINE FOR APPLICATIONS

18th July 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.