Business Process Analyst

Contract

This is a IICA-1 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 2 years of experience, depending on education. More about IICA-1 contracts.

Background Information - Job-specific

Background Information – UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Digital Transformation Programme

The UNOPS digital transformation programme commenced in 2023, working in close partnership with the Chief Information Officer and field office managers and directors to define the Digital vision for UNOPS and develop appropriate and sustainable solutions that meet UNOPS needs, especially within field operations.

The programme oversees a variety of digital transformation initiatives led across the organization, to coordinate deliverables and benefits realization.

A programme team is now being established to provide business driven leadership for and support to UNOPS digital/business transformation. This requires a deep understanding of the business, both at the strategic as well as the operational levels; as well as a consultative and facilitative approach, to process re-engineering, development of interfaces and reporting.

The Digital Transformation programme is expected to last three (3) years.

Role of the Business Process Analyst

The Business Process Analyst is responsible for collaborating with the relevant functions across the organization, to understand the core business need and to coordinate and monitor the development work.

The role supports the organization by producing process flow designs, in close collaboration with the relevant business functions that may be impacted by the change in the process

It will also ensure that any products delivered address the business needs, and results in improvements in the form of increased effectiveness, efficiency, or differentiation for UNOPS products and services on time and within resources.

The role will report to the Process Advisor once recruited, however the Change Management Advisor will provide interim supervision and guidance until the team is in place.

The position is based in Copenhagen, Denmark. In exceptional circumstances it can be home-based.

Functional Responsibilities

1. Identify business needs - Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes). - Analyze client operations to understand their strengths and weaknesses to uncover opportunities for improvements. - Conduct requirements workshops and meetings to gather requirements from the business function. - Identify business needs and benefits of the change in the business process and ensure separation from preconceived solutions. - Produce documentation of the business need, benefits of change, and detailed requirements

2. Process design - Produce process and data flow design in close collaboration with the relevant business function as well as other relevant business functions that may be impacted by the change in the process. - Ensure that requirements and process design span across wider value delivery processes. - Negotiate with business functions to drive the potential realization of tangible benefits from changes to business processes. - Make recommendations and demonstrate how to best utilize UNOPS business systems to accomplish business objectives.

3. Solution design - Produce progress and status reports on a regular basis. - Closely monitor project risks and issues and escalate them to the product manager in a timely manner. - Manage project stakeholders closely by keeping them informed of project progress. - Provide inputs to the Solutions Design team to assist in the development of appropriate solutions for the business function. - Assist in production support by investigating reported application problems and work with the Information Technology Group (ITG) functional and technical specialists to test, diagnose, analyze and isolate the root cause of problems. Coordinate further diagnosis and tests as necessary and recommend workarounds where appropriate. - Troubleshoot existing information systems to identify errors or deficiencies and develop requirements for addressing the same. - Provide functional support in the development and review of design activities for system improvements, changes, enhancements and upgrades as they relate to the business function - Responsible for the development of acceptance criteria, test scenarios and test cases for functional testing of solutions delivered by ITG. - Responsible for performing all QA activities needed, making sure the product meets the requirements and business needs.

4. Training - Identify training needs for functional experts within business functions. - Develop and facilitate and/or conduct training sessions for functional experts / trainers with the business function (workshops, webinars, webcasts, one-to-one, online). - Maintain and update training material to ensure that it is current and relevant.

Impact of Results

The effective and successful performance by the Management Specialist reinforces the visibility and image of the UNOPS as an effective service provider in project services and management and strengthens its competitive position as a partner of choice in sustainable development and project services.

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education:

• Master’s Degree, preferably in Finance, Accounting, Business Administration, Computer Science or other relevant discipline is required.
• A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of Master’s degree.

Experience:

• A minimum 2 years of experience required in business process review is required.
• Experience working with end-user clients and business-area process leaders of business functions to develop requirements for new and enhanced functionality is required.
• Experience in translating business issues into technology solutions is required.
• Demonstrated experience in developing training materials for enterprise systems is an asset
• Experience in quality assurance and functional documentation is an asset.

Language Requirements:

• Full working knowledge of English is essential.
• Knowledge of another official UNOPS language is an asset.

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.