Business Operations Associate

Overview

Provide operational and administrative support to staff in various areas.

You have:

• Completion of secondary education is essential.
• A minimum of eight years of progressively responsible work experience in administrative support services and transactions is essential.
• University degree in business administration, or related field is desirable.
• Proficiency in MS Office suite and practical experience using Microsoft Copilot is essential.
• Excellent knowledge of English and local language is essential.
• Experience in administrative support positions within WHO or another United Nations agency is desirable.
• Experience in Oracle-based systems or another enterprise resource planning system is desirable.

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 1,329 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME Administrative Services and Field Security Unit (ASU) is responsible for providing operational and administrative support to all staff in the region in areas of travel, transportation, meeting management, assets and inventory tracking and management, archive, registry and logistic services, staff security and safety, building and grounds maintenance and other related services.

DESCRIPTION OF DUTIES The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.:

1. Supervise the delivery of services and transactions in one or more of the specialized operational areas and subdisciplines of administrative services.

   Team management

2. Play a lead role in administering the delivery of efficient and effective services and transactions.
3. Quality assure work products and processes compliant with respective procedures, guidelines, and policies.
4. Justify and escalate procedural exceptions.
5. Facilitate the capture and sharing of best practices and continuous learning by the team.
6. Propose work process improvements for team performance. Advisory
7. Share technical knowledge on matters relating to core service lines, by briefing clients, staff and partners on, and interpreting, relevant procedures, rules and regulations.
8. Support consistency in approach and compliance with respective procedures, rules, and regulations. Administration
9. Undertake delegated certifications and approvals under the applicable accountability framework
10. Manage the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.
11. Conduct training in respective area of business operations support for clients and staff.
12. Identify improved service line processes and procedures for optimal client service, efficiency and effectiveness.

REQUIRED QUALIFICATIONS

Education: Essential: Completion of secondary education. Desirable: University degree in business administration, or related field. Training and certification in one or more UN operational service areas or systems.

Experience: Essential: A minimum of eight years of progressively responsible work experience in administrative support services and transactions in the operational support area.

Desirable: Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system.

Functional Knowledge and Skills

• WHO’s rules, regulations, support procedures, practices, rules, and regulations in one or more of the following specialized operations’ -support disciplines, such as:

*Financial support services: Managing imprest accounts and payments, budget administration, financial monitoring.

*Human Resources support service: Administering the Human Resources plan of the Unit and extend help in staff recruitment, selection, onboarding and briefing of new staff.

*Procurement support services: Procuring goods/ services including initiating purchase requisitions and supporting supplier management.

*Proven knowledge of additional, operational service areas with less complex rules and procedures, may be required, i.e.: Primary support for logistics and transportation administration, inclusive of the warehouses, exemption documents, management of the office vehicles, supervision of drivers, and all related activities.

• Brief and explain administrative procedures to other members of staff.
• Team management and facilitation skills
• Flexibility to adapt to competing priorities and work in a fast-paced environment.

WHO Competencies

Enhanced WHO Global Competency Model: who-enhanced-competence.pdf

Teamwork Respecting and promoting individual and cultural differences Communication

Knowing and managing yourself Producing results Creating an empowering and motivating environment

Use of Language Skills Essential: Excellent knowledge of English and local language.

Other Considerations (e.g. IT Skills)

Proficiency in MS Office suite (Word, Excel, PowerPoint, Outlook) and practical experience using Microsoft Copilot to enhance efficiency and task automation.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at PHP 1,025,043 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.

• WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email to reasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO's operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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