Business Analyst (Technology Business Management), P-3, Fixed-term, Post no. 103165, ICT Digital Core, Valencia, Spain

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 74,649 USD and 97,747 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world.

UNICEF is going through an exciting digital transformation that will influence the work across the organization. We are looking for dynamic, innovative professionals to drive the transformation and play a key role in shaping the way forward.

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.

The ICT Strategy with focus on increasing productivity, programme effectiveness and ICT-enabled innovation necessitates realignment of the ICT function in UNICEF to transform and build partnerships to successfully implement UNICEF programmes globally using innovative, technology-enabled solutions for better outcomes for children. Implementation of a Technology Business Management (TBM) program will position the ICT management with the insights to manage and communicate across UNICEF the cost, performance, and value of Information and Communication Technology services.

How can you make a difference?

Under the guidance and direction of the Chief of Operations, the Business Analyst (Technology Business Management) is responsible for conducting IT Business Management analysis and support. This position looks at technology from a business perspective and gains visibility into the cost and quality of IT services to make better decisions for managing the ICT portfolio and improving the quality and value of the services that ICTD provides. The overall aim is to deploy more cost-effective applications and technologies to support business outcomes. The incumbent serves as the IT subject matter expert and power user on a new Cost Management program and system which provides transparency into ICTD products and services.

This position reports to the Chief of Operations at the P-5 level and supervises the Senior Budget and Administrative Associate at the G-7 level. This position may also oversee the work of consultants.

Key responsibilities:

Technical Discovery and Requirements Gathering • Provide Technology Business Management support and expertise, undertake technical discovery and inventory of data sources for financial and technology-focused metrics, indicators, etc. • Engage with the ICT internal technical teams to analyze existing tools, products, services and organization • Interact with a diverse set of stakeholders (key managers and staff from IT, Finance and the Business) to elicit, analyze and document business requirements • Work with limited supervision to document and manage reporting or other non-technical functional requirements and interpret the requirements into technical deliverables • Facilitate working sessions and coordinate with stakeholders to refine implementation plans and schedules

Implementing and Maintaining Cost Model for Technology Business Management • Support development, implementation and maintenance the Total Cost of Ownership model for ICTD, acting as the principal liaison between Business Technology and Finance to accomplish this multi-year initiative • Import, transform, and rationalize data from systems of record such as General Ledger, Fixed Assets, Program Portfolio Management, Asset Management, Centralized Application Repository, etc. Propose and validate cost allocation methodologies. • Provide visibility into planned, actual, and forecasted spend. Drive stakeholder accountability, and react with quick, accurate Technology Business Management data adjustments as the business needs change. Support IT Investment financial planning and implementation • Support IT Governance, budget planning, and process improvement • Provide analysis and reporting on portfolio data and metrics • Support definition of requirements for enterprise architecture, project portfolio and IT service management functionality, identify data gaps and propose process improvements

Providing Metrics/Reports/Dashboards • Interact with leaders across IT to ensure transparent, timely and accurate completion of cost management and metrics deliverables • Collaborate with Business Intelligence team on reports configuration and design, enhancements and user testing • Maintain the Chief Information Officer scorecard (metrics dashboard) by collecting, consolidating and reporting key IT metrics and benchmark data • Provide ad-hoc reports, complete surveys and/or respond to Audit and other UN System-wide quires as they relate to the subject matter

Documentation, Knowledge Management, Training • Serve as the subject matter expert for the Technology Business Management system, addressing new reports, dashboard requests, questions, issues and training requests • Promote good practices, draft Technology Business Management program guidance, maintain knowledge repository • Apply organizational budget guidance to ICT environment, perform analysis and propose alternatives for decision making • Participate in division-wide meetings addressing issues of direct impact on the costing models • Maintain client’s approach and promote successes

Strategically Lead, Supervise, Develop, and Empower Staff under Supervision • Promotes culture of performance management, providing timely guidance, feedback and support to supervisees. • Monitors work progress and ensures results are achieved according to schedule and performance standards. • Promotes a team environment of staff well-being, accessibility and inclusion. • Develops work plans and targets based on strategic division and organizational priorities.

To qualify as an advocate for every child you will have…

Academic Degrees: • An advanced university degree (Master’s or higher) in Finance, Accounting, Computer Science, MIS, Data Science, Statistics, Math or a related discipline is required. MBA is preferred. • A first University Degree (Bachelor’s Degree or equivalent) in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree. • Professional courses or certification in Technology Business Management, Project Management or Portfolio Management are assets.

Required Experience and Skills: • A minimum of 5 years of work experience supporting Technology services or financial management processes and practices such as budgeting, cost allocations, operating expense handling, program portfolio management, and application/infrastructure support is required. • Understanding of technology infrastructure domains including data centers, network/communications, server utilization, virtual environments, storage, or application development and maintenance is required. • Proven experience in data modeling, business planning, and “what-if”/impact scenario analyses is required. • Skills in communicating and managing issues with technical teams in a production environment are required. • Experience with project management and development of project plans is required. • Knowledge and application of relational database concepts is required. • Strong to expert skills in data manipulation with tools like Microsoft Excel (macros and pivot tables), Power BI tools, etc. is required. • Knowledge of ERP and Human Capital Management systems is required. • Strong interpersonal skills and proven experience in building successful partnerships with business and technical groups is required. • Ability to build relationships, collaborate with and influence others at all levels within ICT community is required. • Strategic, enterprise-wide strategic thinking is required. • Excellent verbal and written communication skills are required.

Desirable Experience and Skills: • Previous experience with Technology Business Management, IT Portfolio Management, and IT Governance preferred. • ITIL or ITSM knowledge is a plus.

Language Requirements: • Fluency in English is required. • Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, leads and manages people.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

As an advocate for every child you will receive:

UNICEF offers a competitive salary that is tax-exempted for most nationalities. You can access here a salary calculator for simulation. (Medical insurance and pension premiums will be deducted from net salary).

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

Additional benefits for eligible international professional staff members include: • Paid holidays and leave, including 2.5 days of annual leave accrual per month and 10 official holidays per year • Paid parental leave (maternity, paternity and adoption) • Dependency allowance • Rental subsidy • Relocation support and lump sum • Home leave travel (air tickets or lump sum) • Education grant for children in school • United Nations-sponsored medical and dental insurance plan, pension plan, and optional life insurance plan • Access to professional development and learning programs, online learning, and learning path • Access to staff well-being and career development support

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible females are strongly encouraged to apply.

International mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for International Professional positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.